General Manager

4 weeks ago

Melbourne, Australia Hassett Full time

ABOUT METUNG HOT SPRINGS

Peninsula Hot Springs is an award-winning geothermal hot springs and day spa with their original site based on the Mornington Peninsula. Founded by brothers Charles and Richard Davidson in 1997, the inspiration for the project began when Charles visited several hot springs while living in Japan in 1992.

They are now expanding with new sites opening across Victoria, including the recent opening of the Metung Hot Springs in East Gippsland which is set on a natural undulating site overlooking the magnificent Gippsland Lakes. This new site now requires an experienced General Manager.

THE ROLE

The General Manager is responsible for leading the strategy, operations and commercial interests of Metung Hot Springs and Country Club (Food & Beverage, Retail, Golf Course). With clear alignment to PHS Group purpose and values, to achieve agreed budgets and forecasts.  Working with the local community and local and state government, the General Manager will establish an operating plan to achieve our growth goals and position the venue as a leader in geothermal bathing and wellness in the region.

POSITION ACCOUNTABILITIES
  
Strategic & Operational Leadership

  • Lead the strategic direction of MEHS to support the ongoing growth of the business
  • Contribute to the review and implementation of the Metung Strategic direction in conjunction with the CEO and the Board and key stakeholder groups
  • Provide operational leadership and direction, overseeing management of all areas of the operation, ensuring the integration of all functions and activities
  • Ensure the daily operations of all departments are of a high consistent standard
  • Lead marketing and tourism initiatives embedding a community culture of wellness
  • Ensure clear communication to all key stakeholder, and adequate information is provided to the Group CEO, CFO and MeHS Board to appropriately inform decision making
  • Sustainable facilities management (geothermal water, environment and infrastructure) to deliver core, emergent and new product offerings

People & Culture Engagement

  • Lead, inspire and develop the team to achieve operational goals
  • Build and embed an engaged, guest focussed culture, in alignment with PHS Group purpose and values
  • Implement an operational structure and resource plan to support the ongoing growth of the business
  • With the direction and support of PHS Group People & Culture team, implement P&C program and frameworks

Guest Experience Leadership

  • Deliver guest experience excellence in a consistent and aligned manner to cultivate immersive wellbeing, hospitality and recreational experiences
  • Evaluate and report on guest experience and satisfaction, ensuring feedback is evaluated and actioned
  • Build local partnerships and community connection embedding a culture of wellness within the region
  • Lead the development and implementation of marketing promotions to drive visitation and growth
  • Implement localised sales & marketing campaigns and initiatives
  • Ensure that trends, developments, competitor activity and other patterns that may impact the operation are proactively investigated and strategies implemented in response
  • Manage the maintenance and grounds teams ensuring all areas and facilities are maintained to the highest standard at all times

Financial Management

  • Maximise sales and marketing opportunities to exceed revenue targets
  • Manage the budget controlling COGS, wages and overhead costs
  • Implement robust financial system and processes as directed and supported by Group PHS Finance team
  • Oversee all operational financial processes to ensure reporting obligations and budgetary goals are met in line with Group requirements
  • Work collaboratively with Group Finance Team and Group Marketing Team to develop and implement initiatives to increase revenue across all departments 

Operational Development and Process Innovation

  • Leverage the expertise of PHS Group to implement and continually refine best in class systems, business processes and procedures to optimise operational efficiency, growth and guest experience
  • Ensure Standard Operating Procedures are in place and up to date and communicated to all stakeholders appropriately, ensuring consistent practices and standards across the operation
  • Operationalise new business initiatives, future products & investments to drive continued business growth

Compliance and Risk Management

  • Ensure compliance with all necessary regulatory requirements and legislation.
  • Ensure all key risks are managed and mitigated
  • Implement effective internal controls and management of information systems are in place
  • In partnership with the Board and PHS Group, ensure the business complies with its financial, legal and corporate governance responsibilities
  • Ensure full compliance of OHS regulations, all company policies and procedures, and any company directives, in relation to workplace health and safety, ensuring a safe working environment that is free of risks to health.

SKILLS & EXPERIENCE

  • Extensive demonstrated strategic leadership experience managing a range of operational and support teams within fast evolving entrepreneurial environments in the tourism, hospitality, recreation, or sporting industry
  • Qualification in business or administration discipline (advantageous)
  • Strategic planning experience with demonstrated ability to be innovative whilst pragmatic
  • Strong leadership and people management experience, with the ability to lead with clear purpose and develop a customer focussed, aligned and engaged working culture
  • Excellent commercial business acumen and financial competency with demonstrated experience managing budget and P&L to drive future growth within a growing business
  • Excellent stakeholder management skills, with demonstrated experience developing and managing business and customer relationships
  • Excellent written and verbal communication skills with demonstrated ability to develop executive reports and presentations
  • Strong initiative and problem solving skills with the ability to solve problems quickly and manage conflicting projects and stakeholders
  • Current Police Check

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