Guest Experience Manager

**Job Number** 24016691 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

About the business At Sofitel Melbourne On Collins we are obsessed with blending our French heritage with our local culture to create unforgettable experiences for our guests. We are Melbourne's iconic 'Hotel for the Arts'. Everything we do, we do to make sure our people feel welcome and valued. About the role Reporting to the Front Office Manager, the...

Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Part of the Accor group, Sofitel Melbourne is known for its beautiful recently refurbished rooms, its superb Atrium Bar and its delectable No35 restaurant. We support our employees to develop and grow through regular and ongoing training, internal promotion...

**Job Number** 23041956 **Job Category** Rooms & Guest Services Operations **Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

**Additional Information** **Job Number**25018491 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important...

Accommodating GuestsAs our Reservations Supervisor, you will be the first point of contact for our hotel, guiding guests in the booking process and ensuring a seamless day-to-day guest experience. This role requires a passion for delivering exceptional service and a commitment to creating lasting memories for our guests.ResponsibilitiesYour key...

Company Description Sofitel Melbourne On Collins is one of Melbourne’s premier luxury hotels. Located in the Paris end of Collins street, the hotel is accessible to all of the major activities of Melbourne. Whether it be the Australian Open, an AFL match at the MCG, some shopping for luxury items or just close to transportation - trams and trains are just...

Job SummaryCoordinate and manage daily hotel operations, leading and inspiring the team to enhance the guest experience.Be proactive and resourceful when attending to guest requests.This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Position DetailsThe Night Manager at The Westin Hotels and Resorts is responsible for managing the day-to-day operations of the hotel, ensuring that all aspects of guest service are met.Main DutiesOversee the front desk and night shift team to deliver high-quality service.Conduct regular checks to maintain the hotel's standards and quality.Address guest...

About This RoleThis is an exciting opportunity for an experienced Guest Service Representative to join our front office team at Stamford Plaza Melbourne.The successful candidate will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Process guest check-ins and check-outs efficiently and...

About the RoleWe are proud to offer a unique opportunity for a Hotel Guest Experience Manager to become an integral part of our Accor Apartments & Realty team. Your primary focus will be on delivering exceptional hospitality and creating lasting impressions on our guests.Main Responsibilities:Roll out the red carpet of hospitality, ensuring every guest feels...

Key Responsibilities:Provide expert travel advice and create unforgettable moments for our guestsEnsure traveller safety and well-being, even in challenging situationsHost, lead, and execute tours to budget, following itineraries and fulfilling administrative duties

Job Description">Create unforgettable experiences for guests from arrival to departure with exceptional service, attention to detail, and a passion for exceeding expectations.Securely park guest vehicles, deliver bags, and manage amenities according to hotel policies, ensuring the highest level of quality and service.Assist the Front Office team with general...

Job DescriptionAs a Reservations Agent, you will play a critical role in delivering memorable experiences for our guests. Your primary responsibilities will be:Managing guest bookings and changes accurately and professionally.Responding promptly to guest inquiries via various communication channels.Providing detailed information on room types, rates,...

Job SummaryWe're seeking an exceptional Guest Experience Coordinator to join our team at Adina Apartment Hotel Melbourne on Flinders. As a key member of our front office team, you'll provide outstanding service to our guests and ensure their stay is nothing short of exceptional.">About Our GuestsWe have guests who appreciate the finer things in life, who...

Company Overview">Accor Hotels operates a successful 4.5 star hotel with 200 guest rooms, restaurant/bar & conference facilities in a bustling business district.Job Description">The Night Guest Service Manager is responsible for maintaining high-quality guest services primarily in arrivals, departures, rooming, and special enquiries during stays.Key...

Night Supervision RoleWe are seeking a dedicated and organized individual to fill the role of Night Supervisor at Pullman Melbourne on the Park.As a key member of our Front Office Team, you will be responsible for overseeing evening operations, ensuring seamless guest experiences, and maintaining high standards of quality and efficiency.**Key...

**Job Number** 24179189 **Job Category** Rooms & Guest Services Operations **Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The Westin is committed to empowering guests to enhance their well-being when they need...

As the Guest Experience Supervisor - Reception, you will be accountable for the operations of the Reception Desk through effective people management. You will support revenue initiatives and maintain cost controls while providing total guest satisfaction. Resilience, flexibility and a smile are a must for this role and shift and weekend work typical of...

We are looking for a talented Reservations Supervisor to join our team at Accor Hotels. As the lead member of our Reservations team, you will be responsible for guiding guests through the booking process, providing exceptional day-to-day guest relations, and supporting the development of our small team of Reservations Agents.Your key responsibilities will...