Passenger Services Agent Melbourne Airport, Vic

2 weeks ago


Melbourne, Victoria, Australia dnata Full time
The Service Delivery Agent is responsible for working in a team environment to ensure timely, efficient, professional and safe passenger service functions of check-ins for passenger handling and/or lead gate agent duties while ensuring all regulatory requirements are met. Also responsible for the efficient, safe and accurate adherence to the clients' requirements during an aircraft turnaround and achieving required KPIs for our clients.The position available is Permanent Part time.Primary Duties And Responsibilities
  • Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
  • Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines In wheelchairs to and from aircrafts
  • Assisting passengers
    • During disrupted or delayed services
    • That require special assistance
    • In wheelchairs to and from aircrafts
  • Promote and maintain a positive company image (including grooming, behaviours and service)
  • Follow direction during shift to achieve required timely aircraft scheduled departures (100% On Time Performance)
  • Comply with dnata Standard Operating Procedures and Policies
Essential Criteria
  • Ensure adherence to all company safety, policy, procedures and processes
  • Minimum of 2 years' experience in customer service oriented role
  • Experience in dealing with difficult situations with clients; and dealing with high volume, personalised customer service
  • Ability to handle baggage up to 32kg.
  • Ability to assist special needs passengers (including pushing wheelchairs to assist passengers)
  • Understands the importance of meeting Service Level Agreements (SLAs) whilst adhering to safety requirements
  • Ability to work unsupervised at times and in a changing and fast paced team environment
  • High level computer skills
  • Motivated and capable of committing to rostered shifts spanning 24 hours / 7 days a week including morning, evenings and weekend
Highly DesirableFluent in the following languages:
  • Mandarin
  • Cantonese
  • Spanish
Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC), a pre-employment medical/Drug & Alcohol test and full vaccination.

  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _Come along and champion the Traveller experience at Melbourne Airport. We are looking for an enthusiastic and proactive individual with a passion of business/continuous improvements. Design, develop & deliver business improvements across all Terminal projects_We currently have an exciting new opportunity for an experienced Airport Operations Coordinator who...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _A great opportunity to work on a wide range of high-profile infrastructure projects and to become a part of Airport planning and strategies_The Airport Planning Manager position is responsible, in collaboration with the Planning Managers and other relevant business unit managers, for planning medium and long-term growth of aviation related infrastructure at...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    Work options: HybridThis role is a full time position, however Melbourne Airport marketing team operate under a hybrid working operating rhythm where 3 days are in the office and 2 days are remote. You are welcome to work more days in the office if desired, but flexibility is offered.**_Exciting new Aviation Marketing role at Melbourne Airport Look for a...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _Coordinate the design and development of comprehensive learning and performance initiatives at Melbourne Airport_We currently have an exciting opportunity of Learning and Development Specialist to join our amazing Learning and Capability team on 12-month fixed term maternity leave cover contract.The role will be responsible for supporting the development,...


  • Melbourne, Victoria, Australia Qantas Airways Limited Full time

    Together we will make a positive impact on our customers' experience Located at Melbourne Airport Part Time Multiple opportunities availableOur customers come first. We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where...


  • Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    Location: Melbourne, VIC, AUCompany:metrotrainMetro is a multi-award winning organisation, and we pride ourselves on our team of honest, high performing professionals who are talented, inclusive and safety focused and who are at the core of our success. You will be joining an organisation that is known as a global leader in its field that also prides itself...


  • Melbourne, Victoria, Australia Metro Trains Melbourne Full time

    Location: Melbourne, VIC, AUCompany:metrotrain Metro Trains Level Crossing Removal Team (MLXRT) have an opportunity for aPassenger Experience Manager (Delivery) to join our Level Crossing Removal Project (LXRP) Disruptions & Passenger Experience team.As the Passenger Experience Manager your role is to lead a team of passenger experience coordinators and...

  • Valet Concierge

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    _Join our dynamic team at Melbourne Airport as a Valet Concierge and embark on a journey of providing unparalleled customer service in a premium setting. _As a Valet Concierge, you will be the face of our high-end service, ensuring every customer's arrival and departure experience is nothing short of exceptional. Your role will encompass a range of...

  • Melbourne Airport

    2 weeks ago


    Melbourne, Victoria, Australia WHSmith Full time

    Join us on a journey to every corner of the world:Thanks for visiting our team at the Melbourne Airport Jobs fair. If you are looking for a role that will take you to new heights, please read onAbout WHSmith Australia:WHSmith is an historic British retailer focusing on news, books and convenience, and we are proud to bring our expertise to our Australian...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _This role is perfect for someone who is passionate about project management and has a proven track record of delivering successful projects. If you are looking for a challenging and rewarding role that will allow you to make a real difference, then this is the perfect opportunity for you_This is an exciting opportunity for an experienced Program Manager...


  • Melbourne, Victoria, Australia Intercruises Shoreside & Port Services Full time

    Customer Service Agent - Cruise Terminal MelbourneLocation: Melbourne, AustraliaBusiness Sector: Intercruises Shoreside & Port ServicesContract Terms: Casual/Seasonal (hourly rate)Do you want to work with world famous cruise lines such as Disney Cruise Lines, Virgin Voyages, Silversea Cruises, Azamara Club Cruises?Intercruises Shoreside & Port Services are...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _Join our Customer Experience team at Melbourne Airport and be at the forefront of delivering exceptional service to our customers and employees. As a Customer Experience Officer, you will play a crucial role in ensuring every interaction is positive and memorable._The main responsibility of the Customer Experience team is to provide a premium customer...

  • Permit Coordinator

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    We currently have a new and exciting new opportunity for an experienced Permit Coordinator to join our Engineering and Asset Management team at Melbourne Airport.The Permit Coordinator will provide a key central support for Melbourne Airport's staff, service providers and contractors through the coordination and management of the Melbourne Airport's...

  • Property Manager

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    If you are passionate about property management and want to contribute towards a professional, high-functioning, and collaborative culture, we would love to hear from youWe are looking for a Property Manager who is passionate about delivering efficient, well-organized and timely property leasing and management services. As a member of our team, you will be...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    _An excellent opportunity has become available for an enthusiastic individual to join Melbourne Airport in the role of Communications Officer on permanent full-time basis_The Communications Officer role is key to the success of daily operations at Melbourne Airport. The major challenge for this role is to ensure accurate, timely and appropriate communication...


  • Melbourne, Victoria, Australia Melbourne Airport Full time

    An excellent opportunity has become available for an enthusiastic individual to join Melbourne Airport in the role of Communications Officer on permanent full-time basisThe Communications Officer role is key to the success of daily operations at Melbourne Airport. The major challenge for this role is to ensure accurate, timely and appropriate communication...

  • Airspace Manager

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    _Play an integral role in the design and planning of airspace changes related to the development of Melbourne Airport's third runway_We currently have an exciting new opportunity for an experienced Airspace Manager. The role will be playing a significant role in the 'Detailed Airspace Design' and 'Airspace Change' processes for Melbourne Airport Third Runway...

  • Permit Coordinator

    2 weeks ago


    Melbourne, Victoria, Australia Melbourne Airport Full time

    We currently have a new and exciting new opportunity for an experienced Permit Coordinator to join our Engineering and Asset Management team at Melbourne Airport.The role will support the delivery of safety in Engineering & Asset Management through assisting with; On Air Notice reviews, incident reporting, asbestos register management and delivery of safety...


  • Melbourne, Victoria, Australia Cathay Pacific Full time

    ASD - Airport Services Delivery Melbourne, Australia Cathay Pacific Application Deadline12 Feb 2023Company DescriptionAs one of the world's top 10 airlines, Cathay Pacific offers a premium flying experience for our passengers.Role IntroductionCathay Pacific Airways Australia has a number of Airport Services Officer roles available to join the Melbourne...


  • Melbourne, Victoria, Australia Emirates Full time

    Job Purpose Provide assistance to customers on arrival and departure, ensuring high quality and professional customer service is maintained at all times. These include ascertaining the requirements of various categories of customers such as unaccompanied minors, customers with reduced mobility etc. ensuring appropriate special services and facilities are...