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IT Support Specialist

3 months ago

Brisbane, Queensland, Australia Ray White Full time

LMG is the largest aggregator across Australia and New Zealand supporting a community of over 6,300 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 80 lenders. The business has grown rapidly, reaching a $360 billion loan book and helping more than 300,000 customers in 2023.

We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.

About the role:

As an IT Support Specialist within LMG, you will provide services to our internal corporate users, ensuring our employees have the technology and connectivity they need.

The Workplace Technology team is the first point of contact for all workplace technology incidents and requests including support for laptops, phones, printers and mobile handsets as well as applications and user access.

This role requires excellent customer service and user support as you undertake your daily responsibilities like troubleshooting problems and advising on the appropriate action.

This role is required to be Brisbane office based 4-5 days a week.

Key responsibilities:

  • Triage, respond and resolve tickets via phone, email and in person ownership of requests providing technical assistance in person, via phone, or electronically
  • Deliver an outstanding customer experience
  • Provide support to internal employees and brokers either over the phone, via email or in person, and resolve their computing issues / requests within agreed SLAs
  • Provide training and support to employees on the use of IT resources
  • Update software and hardware to to maintain strong IT security
  • Build and maintain relationships with a range of internal and external stakeholders to understand business issues and requests
  • Support and maintain Audio Visual equipment and Video conferencing tools such as Zoom and Google Meet
  • Redirect problems to appropriate resources and teams,as required
  • Manage the inventory and availability of assets by keeping an accurate asset register
  • Other duties as required

To succeed in this role you will bring with you:

  • Information Technology or technology related qualification
  • ITIL Foundation Certificate
  • Proven experience in a similar role
  • Intermediate problem solving / technical troubleshooting skills, and proven time management capabilities
  • Solid understanding of computer hardware, operating systems, networks, and software applications
  • Excellent communication skills and the ability to effectively interact with users at all levels of technical expertise
  • Ability to work both independently and collaboratively within a team environment
  • Proactive mindset with a passion for learning and staying updated with emerging technologies
  • Confident in following documented processes and carrying out instructions without supervision.
  • 6 'Me' days per year - days on top of your annual leave allowance to look after number 1, you
  • 16 weeks paid parental leave & up to 52 weeks paid superannuation
  • Paid Fertility Treatment leave
  • 12 days personal leave
  • Paid Study leave - let us help you develop your career by supporting your studies
  • Hybrid working - flex the working week in a way that suits you.
  • Internal L&D programs - boost your skills and help carve your career path.
  • Religious and cultural swap leave - swap a public holiday for a day you prefer to celebrate
  • Option to purchase additional annual leave - sometimes you need some extra time and we want to give you that choice.
  • LMGPerks - Save thousands of dollars and grab huge discounts with the biggest brands
  • Paid volunteer day - take a paid day away from work to support a cause close to you.
  • Employee referral program - we love it when our people refer their people
  • Wellbeing support - EAP to support you personally including financial and career advice.
  • LMG high performers join our Accelerate program - we invest in your career and personal development

At LMG, we believe that a diverse and inclusive workforce is essential to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported, regardless of their race, gender identity, sexual orientation, religion, age, or any other aspect of their identity. We recognize that diversity brings a variety of perspectives and experiences that are essential to fostering innovation and driving business success. As an inclusive employer, we strive to create a culture where everyone can thrive and bring their best selves to work every day.

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