Claims Assist Administrator
1 week ago
The opportunity
Within this role you will guide our members and claimants through the claims process and facilitate the claim to finalisation.
This will be achieved by educating the member and/or claimant in respect of the process, setting up and triaging the claim to ensure the claim is directed to the most appropriate channel.
Further responsibilities will include:
- Working closely with the Assessors to assist in the collection and provision of information
- Being the first port of call for all members enquiring about a claim and issuing relevant documentation
- Managing all administration tasks such as mail, archiving and managing the mailbox
- Arranging tele claims interviews and conducting surveys at the end of the claim process
- Identifying process improvements to ensure the claims service is always at Best Practice
About you
We are looking for an individual who has worked in fast moving transformation environment and is comfortable working with a degree of ambiguity.
Your supportive, professional and empathetic nature allows you to provide the care our members need, often at very challenging times.
- Proven experience in a customer service managing complex enquiries, ideally with knowledge of all claim types including
- Death, TI and Disablement claim processes
- Previous experience referring to trust deeds and insurance policies
- Exceptional interpersonal/team skills that require a high standard of empathy, professionalism and respect
**Think Great. Create Great.
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