Customer Experience Coordinator

3 weeks ago


Southbank, Australia Incitec Pivot Limited Full time
Fantastic team culture with great work-life balance Gibson Island (Murarrie) based role with on-site parking 8 Weeks of training provided Monday to Friday (38hr week – roster arrangement)

About Us

Working at Incitec Pivot Fertilisers (IPF) provides the opportunity to progress your career with an industry leader in the agriculture industry. IPF, a business of Incitec Pivot Limited, plays a leading role in the manufacture and supply of fertiliser to farmers in Australia's eastern and southern States. We understand that farming is more than just a business for farmers; it is the essence of their entire lifestyle, today and into the future.

Customer Experience Coordinator

A key member of the Customer Team, your primary purpose is to provide transactional and operational support to our customers. 

Us

We are a manufacturer and distributer of agricultural products – if it grows then we have a product to help it do so. Join us and help feed the nation

You

Passion for customer service Foresight to see what’s needed, communicate with your team, and act independently to make it happen Excellent computer skills and a friendly, professional phone manner

Your team
If you have previous customer service experience, you’ll fit right in The Customer team are an extremely collaborative group of high achievers who thrive in a fast-moving environment where multi-tasking and innovation is the norm. They love to solve problems, experiment and have lots of fun along the way.

We want you to love IPF as much as we do, so here’s what’s included:

Above award wage, based on 38 hours per week (Full-time) Flexible working provisions – hybrid office model, morning and/or afternoon shifts Global company located at Brisbane-based head office Ongoing training programs and professional development opportunities Get rewarded for your hard work A fun and social team with supportive leadership

We are looking for enthusiastic and energetic sales, order taking and customer experience professionals who are proficient in computer usage and have a great phone manner. You may be our first point of contact or outbound to a customer on the back of an order you’re working on. You may be in charge of a data entry campaign or following a customer trail and investigating a claim. You will use multiple order platforms, primarily based around SAP.

Full paid remote and assisted training is provided. Our hours of customer-facing operation are Monday to Friday 6am – 6pm. Casual, fixed-term and permanent positions are available.



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