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Accounts Receivable Customer Service Officer

1 month ago

Blackburn, Australia Randstad Australia Remote Work Freelance Full time
Responsible for customer service engagements for debt resolution, undertaking accountability's associated with telephone contacts, customer correspondence and administrative tasks relating to resolution of consumer (patient) billing for fees, to meet service delivery performance and statutory obligations.
  • Labour Hire position until May 2025
  • This role is full time on site in Blackburn The responsibilities:
    • Undertakes accounts receivable and collections tasks, adhering to defined processes governed by the departments procedure and policies, for compliance to meet service delivery performance and statutory obligations
    • Action assigned key portfolios of customer engagement, maximising timely debt resolution outcomes for recovery of the departments service fees or resolution of debt aligned with billing and accounts receivable policies and procedures
    • Manage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workload reporting
    • Provides a high standard of customer service engagement identifying customersâ needs to provide appropriate support to resolve debt outstanding or support solutions
    • Review customer specific circumstances, relative to billing resolution considerations including identification of additional information that may result in reassignment of payment liability or resolution of debt to ensure accuracy of billing outcomes
    • Raise billing or collections queries appropriately to seek direction of anomalies or seek clarification if the billing outcome is unclear for specific circumstance, which cannot be readily identified with reference to current billing process, procedure or policies documents
    • Undertake general administrative duties and other tasksTo be successful for this role, you must:
      • Proven customer service skills with an ability meet performance call handling targets
      • Customer focus and adaptability to different personality types fostering excellence's in all customer engagements
      • High degree of accuracy, attention to detail and quality control
      • Highly developed verbal communication skills to engage professionally with internal and external customers
      • Professional and mature with sound judgement to ensure matters of a confidential or sensitive nature are handled appropriately and diplomatically
      • Diligent with the ability to work independently with minimal supervision
      • The preferred candidate will be required to undergo security checks such as police record
      • Experience working in a customer service centre and competent at intermediate level in Microsoft Office, Excel and WordApplicants must have full Australian work rights.

        If you have the relevant skills and experience, please click APPLY NOW.

        At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


        skills

        Call Centre, Customer Service, Contact Officer, State Government, Public Sector, Administration

        qualifications

        • Certificate in Business/Finance or equivalent (desirable)

          education

          Bachelor Degree