Guest Service Agent

1 week ago

Adelaide, Australia Hilton Adelaide Hotel Full time
Description

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Join the Team at Hilton Adelaide today

Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and satisfaction. With a portfolio of upscale hotels globally, we strive to create memorable experiences for every guest, ensuring their stay is nothing short of exceptional.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

What will I be doing?

As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
  • Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
  • Demonstrate a high level of customer service at all times
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  • Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Follow company brand standards
  • Assist other departments, as necessary Requirements

    What are we looking for?

    Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • Previous experience in a customer-focused industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude when working with a Guest
    • Professional manner with an emphasis on hospitality and guest service
    • Ability to work on your own and as part of a team
    • Competent level of IT proficiency

      It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

      • Previous experience in cash handling
      • Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
      • Conflict resolution experience

        What will it be like to work for Hilton?

        Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day, and our amazing Team Members are at the heart of it all

        Benefits

      • Team Member only discount global and local Hilton room rates
    • Excellent work environment and culture
  • Access to Hilton University training, offering more than 2500 learning programs
Career development planning and opportunities

Source: Hospitality Online

  • Guest Service Agent

    5 months ago

    Adelaide, Australia Hilton Full time

    Guest Service Agent A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Guest Service Agent

    1 week ago

    Adelaide, Australia Hilton Full time

    Guest Service Agent / Associate A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **Join the Team at Hilton Adelaide today!** Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest...

  • Guest Service Agent

    1 week ago

    Adelaide, Australia Hilton Hotels Full time

    JOB DESCRIPTIONA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.Join the Team at Hilton Adelaide today! Hilton Hotels are a renowned hospitality brand known for their commitment to excellence in guest service and...

  • Guest Service Agent

    4 months ago

    Adelaide Region SA, Australia Mantra Hindmarsh Square Full time

    Offering premier apartment-style accommodation in Adelaide's bustling CBD, **Mantra Hindmarsh Square** is also home to one of the city’s favourite restaurants and bars, serving coffee in the morning sun, light lunches, cocktails and dinners. Plus across the road are more upmarket eating houses, iconic pubs and fashionable boutiques, making this hotel truly...

  • Guest Service Agent

    3 months ago

    Greater Adelaide SA, Australia AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Services Agent

    3 months ago

    Adelaide Region SA, Australia Virgin Australia Full time

    **Work type**: Part Time **Location**: Adelaide **Job type**: Customer Service **Applications close**: **Guest Services Agent**: Hello. We’re Virgin Australia, and we’re looking for Guest Services Agents to join our team in Adelaide Airport. We’re the airline that’s always done things a little different. Our way. The Virgin way. For us, flying is...

  • Guest Service Agent

    4 months ago

    Adelaide, Australia Accor Apartments & Realty Full time

    Nestled in the heart of Adelaide's CBD, Peppers Waymouth has the bustling city at its doorstep. The property offers a luxurious collection of guest accommodation, offering hotel style rooms, spacious family suites and a penthouse. On-site TUTTO Cucina + Bar presents a blend of timeless and contemporary Italian dishes and welcomes guests daily from morning...

  • Guest Service Agent

    4 months ago

    Adelaide, Australia Accor Apartments & Realty Full time

    Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square. The property offers a range of self-contained apartment-style hotel suites, as well as one and two bedroom suites. Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where breakfast is served daily and in-room dining is available. There is plenty to do in...

  • Guest Service Agent

    4 months ago

    Adelaide CBD, Australia Hilton Full time

    Guest Service Agent - Hotel Reception **Do you give a great first impression? Hilton Adelaide Is looking for you!** Join the Front Office team in welcoming guests to the Hilton Adelaide. Part Time positions available. Hourly Wage Range: $27.6288 - $ 50.23 **What will I be doing?** As a Guest Service Agent in the Front Office Team, you will provide...

  • Guest Service Agent

    4 months ago

    Adelaide CBD, Australia Hilton Full time

    **Do you give a great first impression? Hilton Adelaide Is looking for you!** Join the Front Office team in welcoming guests to the Hilton Adelaide. Part Time positions available. Hourly Wage Range: $27.6288 - $ 50.23 **What will I be doing?** As a Guest Service Agent in the Front Office Team, you will provide services that contribute to the overall...

  • Guest Services Agent

    4 months ago

    Adelaide Region SA, Australia AccorHotel Full time

    Company Description We are “relentlessly guest obsessed” Sofitel Adelaide. Everything we do, we do to help our guest feel welcome and our Ambassadors feel valued. Positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the property is surrounded by the city’s historic treasures and contemporary icons. Sofitel...

  • Guest Service Agent

    3 months ago

    Adelaide Region SA, Australia MINOR Hotels Full time

    We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join our team at Oaks Glenelg Liberty Suites on a full time and part time basis. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth...

  • Porter / Guest Service Agent

    2 weeks ago

    Adelaide, South Australia PULLMAN Full time

    About the Role:We are seeking a highly skilled and enthusiastic Porter / Guest Service Agent to join our team at PULLMAN. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Guest Services: Provide prompt and...

  • Guest Service Agent

    4 months ago

    Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you’ll...

  • Guest Service Agent

    4 months ago

    Greater Adelaide SA, Australia Jobs for Humanity Full time

    **Company Description** Company Name: USD 437 Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the...

  • Guest Service Agent

    4 months ago

    Greater Adelaide SA, Australia Oaks Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Service Agent

    3 months ago

    Adelaide Region SA, Australia Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Ambassador

    2 weeks ago

    Adelaide, South Australia Accor Apartments & Realty Full time

    About the RoleWe are seeking a highly skilled and enthusiastic Guest Service Agent to join our team at Accor Apartments & Realty. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Services: Provide personalized...

  • Guest Service Representative

    1 week ago

    Adelaide, South Australia Hilton Hotels Full time

    Job Title: Guest Service AgentAbout the Role:We are seeking a highly motivated and customer-focused Guest Service Agent to join our Front Office Team at Hilton Adelaide. As a key member of our team, you will be responsible for providing exceptional guest experiences from check-in through check-out, ensuring a seamless and memorable stay for our valued...

  • Guest Service Agent

    4 months ago

    Adelaide Region SA, Australia SKYCITY Full time

    SkyCity Adelaide is South Australia's largest employer of hospitality staff with over 1300 employees working across 200 different types of positions - the variety of careers across our business is huge! We have EOS by SkyCity, our award-winning luxury hotel, restaurants and bars, a world-class casino and our corporate offices all located in the heart of one...