Guest Service Agent

3 weeks ago

Adelaide CBD, Australia Hilton Full time

Guest Service Agent - Hotel Reception

**Do you give a great first impression? Hilton Adelaide Is looking for you**

Join the Front Office team in welcoming guests to the Hilton Adelaide. Part Time positions available.

Hourly Wage Range: $27.6288 - $ 50.23

**What will I be doing?**

As a Guest Service Agent in the Front Office Team, you will provide services that contribute to the overall guest experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Efficiently handle guest needs
- Communicate and distribute feedback when received
- Demonstrate a high level of customer service at all times
- Complete OnQ training
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Employ up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Demonstrate a one-team mindset, assisting other departments as necessary

**What are we looking for?**

Guest Service Agents serving Hilton brands are always working on behalf others. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task whilst maintaining a positive attitude
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

**Benefits**
- A competitive industry hourly rate (1% above award rate) and generous annual leave benefits
- Team Member only discount global and local Hilton room rates
- Access to Hilton University training, offering more than 2500 learning programmes
- Career development planning and opportunities
- Uniform provided and cleaned
- Promote from within culture supporting career progression

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