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Operations Agent

3 months ago


Sydney, Australia Intercruises Shoreside & Port Services Full time

Join our Operations Team in Sydney as an Operations Agent for a 6-month contract. In this role, you will be working closely with the Operations Team for logistic arrangements to ensure smooth shore excursion/tour operations at the port of Sydney.

Intercruises Shoreside & Port Services™ is a specialist business providing cruise ship handling services to cruise lines and clients throughout the world. You will be assisting cruise lines and other clients on their daily operations. This is a Sydney based role but may present an opportunity to travel to some exciting destinations within the country.

Important: You are required to have right to work/ working visa in Australia to be considered for this role. This position is a fixed term contract for 6 months ideal for those travelling/backpacking in Sydney. Apply online at jobs.tuigroup.com

ABOUT THE JOB
Plan transportation logistics for shore excursion/tour programs throughout Australia.
Update suppliers on confirmed bookings and send all relevant information ahead of guest arrival.
Book Guides as per requirements for each operational day and ensure all relevant documentation is created and shared.
Constant collaboration and coordination with the Operations Team regarding relevant information pertaining to each call.
Work closely with the Port Operations Manager by providing all relevant feedback obtained during operation.
Develop and maintain guide feedback document to ensure consistent development and improvement.
Ensure operation changes are managed to the detail and last-minute changes or requests are fulfilled.

ABOUT YOU
Have a methodical, organized approach towards the execution of assigned tasks with a high level of accuracy.
The ability to use MS Office tools such as Excel, Teams, One Note & Outlook to high standards.
Is comfortable leading change and resilient to ambiguity or setbacks.
Solve problems independently and/or make suggestions how to improve ways of working.
A genuinely helpful, flexible, and professional personality.
Excellent communication skills, both verbal and written, in English.
Fully vaccinated
The ability to work in Australia for a 6-month, full time role.
Previous experience in travel/tourism is advantageous.

Apply online at jobs.tuigroup.com