Check in Agent

3 weeks ago

Sydney Kingsford Smith Airport, Australia Star Aviation Full time

**Introduction**:
Star Aviation is Australia's most dedicated Ground Handler, partnering with 19 airlines across 11 Airports Australia-wide. We pride ourselves on being big enough to manage, but small enough to care.

Working with our new client, Jetstar, we are looking for Check In Agents that are passionate about people and delivering exceptional customer service

**Description**:
As a Check In Agent, you will provide excellent customer service and assist Jetstar passengers checking in in a seamless manner.

This role is a permanent part time position, where you will work from 25 - 35 hours per week, on a shiftwork roster. You will be required to have the ability to be available to work shifts which could commence as early as 02:45 and finish as late as 22:00.

This role is paid as per the Airline Operations Ground Staff Award. Car parking is provided.

**Responsibilities and tasks of the role include**:

- Deliver check in services on behalf of Star Aviation and Jetstar
- Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures
- Politely welcome passengers as they arrive at the terminal counter
- Compare information on tickets with passenger data to ensure it all matches and is correct
- Check bookings and issue boarding passes
- Educate passengers about airport security protocols and luggage allowances
- Safely direct passengers to the correct gate for their flight
- Represent both the Airline and Star to the highest-level ensuring customer satisfaction
- Ensure the safe and secure operation of all equipment
- Perform Boarding Gate duties including public announcements as per our client’s requirements
- Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client’s requirements
- Action basic administration duties

**Skills and Experiences**:

- Clear communication and good interpersonal skills
- Ability to perform all duties at a high standard of customer service
- Caring approach to dealing with people
- Experience with Aviation/Airline/Retail industry
- Excellent organisation and time management skills
- Strong ability to multi-task, priorities and meet deadlines
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Conflict resolution skills
- Proficient in report writing, in plain and clear English

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