Supplier Relationship Manager

1 month ago

Queensland, Australia Flight Centre Alumni Full time

About the Opportunity

This Brisbane-based role is responsible for leading and developing FCTG's strategic partnerships with TPConnects and global GDS suppliers (Sabre, Amadeus, and Travelport). Your key responsibilities include managing and negotiating the group’s global contracts with these suppliers, to ensure optimal commercial outcomes.

Reporting to the GM of Global Air Distribution, you will also be accountable for achieving the annual distribution budget, overseeing platform-specific content delivery, and maintaining strong relationships with key distribution partners. Success will be driven by fostering robust, long-term partnerships, ensuring sustainable commercial returns, and developing a clear distribution strategy in collaboration with both Leisure and Corporate business units.

 

What you will be responsible for:

  • Supply Partnership: Primary Supplier Relationship Partner for our GDS partners - Sabre, Amadeus and Travelport. This role is responsible for all parts of our commercial partnerships with our GDS providers
  • Supply Contract Management: Lead negotiations with our key GDS suppliers to achieve favorable commercial terms, pricing on key solutions, and management of service agreements. Oversee the negotiation, execution, and management of our major commercial contracts, ensuring compliance with terms and maximizing performance of the deals for the business. Ownership of the terms and conditions of our GDS contracts
  • Strategy Delivery: Implement distribution strategies that meets the needs of our businesses globally. Ensure contract performance meets the delivery of these strategies which includes achieving budgeted metrics
  • Communication: Maintain open lines of communication with suppliers, both airlines and distribution partners, addressing any issues promptly and fostering a partnership-oriented culture.  Deliver strong communication cadence internally. Facilitate clear and effective communication across key stakeholders across the group, ensuring alignment between content access, capability matrix and commercial opportunities are known
  • Continuous Improvement: Drive influence with distribution partners for continuous improvements to help support our businesses, focusing on productive operations, revenue-generating solutions and capability to react to market changes
  • Strong Internal Relations: Build and maintain strong relationships with key internal stakeholders to ensure these are known by our distribution partners. Management of our suppliers to keep them accountable to deliver, ensure Air Distribution needs are known and are met with high levels of customer satisfaction
  • Cohesive Category Management: Lead and manage cross-functional distribution initiatives to deliver on maximising contract returns, promote a culture of excellence within our supply partners, strong collaboration both internally and externally to ensure contracted products are providing ROI
  • Market Analysis: Conduct thorough market research and analysis to identify trends, opportunities, and competitive positioning within the Air Distribution category
  • Budget Management: Develop and manage budgets for the Air Distribution division, ensuring financial targets are met

 

What you will need:

  • Minimum 3+ years of contracting experience as well as strong background in Air Distribution
  • Proven track record in managing large commercial contracts and successful management of supplier partnerships
  • In-depth understanding of Air Distribution systems and NDC industry standards
  • Strong negotiation and contract management skills
  • Analytical mindset with the ability to interpret data and market trends
  • Ability to travel internationally and domestically as required
  • Be available for reasonable out of hours meetings aligned with global time zones

 

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