Account Manager

2 days ago

Victoria, Australia Flight Centre Alumni Full time

About the Opportunity

The Business Development and Account Manager – Wholesale (BDAM) is tasked with developing commercial relationships with generalist wholesale; specialist wholesale; retail; closed-user groups and Online Travel Agencies that are able to connect and transact with Infinity Holidays' Supplier API. In addition, the management of connected and wholesale accounts. 

BDAM’s grow business by identifying client needs and delivering the business' product solutions.

BDAM’s increase the exposure of content within their distribution networks, understanding how and why decisions are made to preference one product or provider over another. You will facilitate roll out of the Supplier API. 

You will use agreed incentives to scale our business within their assigned client base. 

BDAM’s represent the company and all its product lines via telephone sales calls and strategic client face-to-face meetings in their designated territories; participate in trade events and conduct on-line system training via video calls and webinars. 

Ultimately, you will increase the company’s revenue and profit, maximise the company’s exposure and service all accounts within your sales territory.

This role can be based in Brisbane, Sydney or Melbourne.

 

Key Activities:

  • Grow TTV within the managed account base
  • Exceed the yearly revenue goals set for their client base
  • Identify the key stakeholders, decision makers and influencers in their client base and promote the brand's content
  • Apply agreed appropriate commercial incentives to maximise revenue and profit growth
  • Schedule and implement periodic on-line agency training seminars
  • Represent the company at trade shows and other industry-related events
  • Develop and maintain excellent working relationships across the regional management and account management teams
  • Gather market intelligence and maintain active membership in the travel industry community
  • Participate in strategic account planning, periodic reporting and customer relationship management
  • Manage and communicate all customer service and product issues in a timely manner for prompt follow up and action
  • Adhere to and submit all monthly expenses based on budgets and reporting guidelines
  • Report all sales activity and outcomes in Salesforce
  • Attend company-mandated in and out of country meetings, conferences, educational trips and training sessions
  • Manage distribution of promotional material – EDM’s and ad hoc promotional offers to optimise sales conversion
  • Implement agreed strategic commercial agreements
  • Implement sales call cycle as agreed with Director of Sales

 

Knowledge, Skills & Experience, Qualifications:

  • Strong experience in Sales and account relationship management
  • Minimum 5 years’ experience in a sales or administrative role in a travel-related retail or wholesale environment
  • Intermediate knowledge of travel reservation/booking systems
  • Expert knowledge of travel supply API and process flows - please outline your experience
  • Excellent written and verbal communication skills
  • High degree of interpersonal skills and ability to interact at a high level
  • Dynamic, outgoing personality, self-motivated, resourceful, highly independent, innovative, creative with a high degree of customer service and results oriented
  • Data driven - very comfortable at interpreting data and using portfolio reporting to retain and grow business
  • Strong skills in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Advanced/Intermediate Salesforce experience preferred
  • Must possess superior organisational, communication, and negotiation/sales skills

 

What you'll enjoy:

🙋🏾‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand

🎉Development: Individualised Learning & Development pathway options

🏆Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

🌏Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

🌻Flexibility: Monday to Friday week, business hours with flexible/hybrid options

💎Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within  

🥦Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym and End of Trip facilities

🌞Mental Health: Support and Employee Assistance Program for staff and family

🎉Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon, Portugal in 2024)  

🙏🏼 Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

💚Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

 

About Infinity Holidays:

Infinity Holidays is Flight Centre Travel Group's external agent-facing wholesale business with over 40 years’ experience.  We leverage the buying power of Flight Centre Travel Group, making it easier than ever for external travel agents to book world-leading travel product in a one-stop-shop. 

 

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