FCM Meetings

Sick of booking point to point travel? Use your knowledge & travel experience in a new way

No two days are the same in this exciting MICE travel management role

Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.

About the Opportunity

Based in Melbourne, Brisbane or Adelaide, the Group Travel Manager is the face of the FCM Meetings & Events Group Travel Team to a large mix of customers. Group Travel Managers must have the ultimate customer centric mindset and always demonstrate solution-based thinking. Effective communication and relationship building skills are key to ensuring our corporate customers always receive an exceptional experience.

A Group Travel Manager is an expert in the booking and management of group or fully independent travel requirements for a broad range of customers including Corporates, University and Special Interest groups. Embodying all elements of the FCM Meetings and Events brand, the Group Travel Manager is results-driven and delivers successful execution of MICE projects through customer engagement, proactivity, and excellent attention to detail.

A successful applicant will:

• Show expertise in corporate travel product knowledge to deliver the best outcome for the customer & FCM M&E
• Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
• Follow company procedures, account guidelines and customer service standards in; sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry
• Be an excellent communicator and maintain a high level of professionalism
• Have excellent time management skills and ability to multitask to meet deadlines
• Have excellent project management skills
• Show an adaptability to changing work environments and stakeholder requirements
• Work as a team member or individual to complete all related project functions related to servicing the client.
• Maintain favourable working relationships with key internal and external stakeholders
• Demonstrate a proactive approach in providing solutions to complex logistical challenges
• Expertise in fares and complex itineraries, amazing attention to detail and a passion for customer service.
• Based in Melbourne, Brisbane or Adelaide

All about you:

• GDS: SABRE - essential
• Microsoft Office skills - specifically excel - essential
• Major airline group booking platforms - experience preferred
• Event Management Technology - Events Air/Cvent experience preferred
• Previous Group Travel /MICE experience (3 Years) preferable
• Previous experience in customer facing roles

Remuneration and Benefits:

• Generous remuneration structure with base salary + uncapped incentive + Super (OTE 90 –110K + super)
• Excellent career progression pathway within travel & events team
• Travel discounts, in-house financial and health services
• Ongoing training and professional development
• Fun and inclusive work environment
• Global career opportunities in a network of brands and businesses
• Flexibility with potential hybrid arrangements

If you understand the value of being your client’s travel expert by providing exceptional, tailored customer service, then consider FCM Meetings & Events and apply now