Service Manager

1 week ago


Camberwell, Australia Randstad Australia Full time
Randstad has been given the opportunity to support the recruitment of our clients who are the leading global provider of advanced technical services and solutions, specialising in delivering comprehensive project, field, and technical support to a diverse range of clients within the government and heavy industry space. Located in the inner East suburb of Melbourne and paying up to $180K + super.
As a dynamic and experienced Service Manager, you will oversee the operation in Victoria. The successful candidate will lead and develop the team to efficiently deliver projects, field, and technical services, ensuring customer satisfaction and achieving desired business results.
Key Responsibilities
  • Lead and align the team to achieve business growth, customer satisfaction, and profitability targets.
  • Oversee project and field service delivery, including planning, resourcing, budgeting, and reporting.
  • Ensure global customer support as needed.
  • Coordinate between field engineers, sub-contractors, and clients for service and repair work.
  • Support opportunity and quote reviews for successful project deliveries and service
    profitability.
  • Maintain and review team project and contract portfolio, providing regular reports on key performance indicators (KPIs).
  • Monitor and manage case queues for system outages and resolution activities.
  • Maintain and manage inventory levels and service agreements.
  • Enforce safety protocols and compliance with industry regulations and company policies.
  • Continuously develop and simplify processes to optimize efficiency and effectiveness.
  • Identify and address training needs for effective team performance.
  • Conduct regular performance evaluations, provide constructive feedback, and set improvement goals.
  • Collaborate with stakeholders to ensure alignment with business objectives.
    About you
    • Minimum 5 years work experience as a manager within a technical environment in Australia
    • Proven ability to develop and align a team to meet business growth, customer satisfaction, and profitability targets.
    • Strong communication, coaching, and problem-solving skills.
    • In-depth understanding of technical support, budget management, process development, and risk management.
    • Experience managing assets, contracts, and stakeholder collaboration.
    • Bachelor's degree or equivalent work experience in a related field.
      If you are a motivated leader with a passion for delivering exceptional service and driving business growth, we would love to hear from you. Please apply directly or reach out to me on jing.tan@randstad.com.au to discuss further.

      At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


      experience

      5 years

      skills

      Manage people and operations, ensure project and delivery obligations are met

      qualifications

      • Minimum 5 years work experience as a manager within a technical environment in Australia
      • Proven ability to develop and align a team to meet business growth
      • customer satisfaction
      • and profitability

        education

        Bachelor Degree


  • Service Manager

    1 week ago


    Camberwell, Victoria, Australia Randstad Australia Full time

    Randstad has been given the opportunity to support the recruitment of our clients who are the leading global provider of advanced technical services and solutions, specialising in delivering comprehensive project, field, and technical support to a diverse range of clients within the government and heavy industry space. Located in the inner East suburb of...

  • Service Manager

    2 weeks ago


    Camberwell, Australia Randstad Full time

    Randstad has been given the opportunity to support the recruitment of our clients who are the leading global provider of advanced technical services and solutions, specialising in delivering comprehensive project, field, and technical support to a diverse range of clients within the government and heavy industry space. Located in the inner East suburb of...


  • Camberwell, Australia Middle Camberwell PTY LTD Full time

    We are seeking a dynamic and dedicated Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing all aspects of customer service operations, ensuring that our customers receive a consistently high level of service. The Customer Service Manager will also be responsible for managing, coaching, and...


  • Camberwell, Victoria, Australia Benetas Full time

    Clinical Services ManagerBroughton Hall, CamberwellFull Time, Permanent What you do matters Are you looking for a job that truly makes a difference in the lives of others? Join Benetas and be a part of our mission to help older Victorians live their best lives.We're looking for a Clinical Services Manager to join our Camberwell Team. You'll be part of a...


  • Camberwell, Australia Nextt Group Pty Ltd Full time

    At Nextt we are passionate about delivering person centred care. Being a leading NDIS provider throughout QLD, NSW, VIC, and SA we are committed to finding highly principled people so we can deliver responsive and creative support to our clients in their everyday lives. We believe everyone deserves to get more out of life and we are passionate about...


  • Camberwell, Australia Baptcare Full time

    Employee Services Advisor Full-time – Permanent Camberwell, VIC About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges. Baptcare is a...


  • Camberwell, Australia Bryco Consulting Full time

    Contract Type: - Full Time - Location: - Camberwell - Victoria - Classification: - Sales - Salary: - $80000 - $100000 - Contact Name: - Danira Dulic - Contact Phone: - 03 9088 2279 - Date Published: - 03-Aug-2023 - **Benefits** - Opportunity to develop your skills in a global business - Company-wide games, competitions, and incentives - On-the-job...


  • Camberwell, Victoria, Australia Bryco Consulting Full time

    Contract Type: Full Time Location: Camberwell Victoria Classification: Sales Salary:- $ $100000 Contact Name: Danira Dulic Contact Phone: Date Published: 03Aug2023- Benefits Opportunity to develop your skills in a global business Companywide games, competitions, and incentives Onthejob training and tools to help you succeed Birthdays are celebrated in the...


  • Camberwell, Victoria, Australia Charterhouse Full time

    Job Details:Location: CamberwellSalary: $32 - $34 per hourJob Type: TemporaryDiscipline: Call Centre & Customer ServiceJob Description:You'll have the chance to work for a top Local Government authority that empowers leaders and supports learning.The organization is dynamic and inclusive.You should have prior experience in a customer service setting.About...


  • Camberwell, Australia Blue Cross Full time

    Food Service Assistant Wanted! - Location - Camberwell 3126 - Start Date - 01/05 - BlueCross provides exceptional person-centred care and services to our culturally, linguistically and socially diverse consumers. This is achieved by having a workforce that values and respects diversity in thought and experience in our teams. Accordingly, BlueCross is...


  • Camberwell, Australia Baptcare Full time

    Senior Employee Services Advisor Permanent – Full Time                                                                                         Camberwell, VIC   About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and...


  • Camberwell, Victoria, Australia Baptcare Full time

    Senior Employee Services Advisor Permanent – Full Time Camberwell, VIC About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges. Baptcare...


  • Camberwell, Victoria, Australia Blue Cross Full time

    Food Service Assistant Wanted Location Camberwell 312 Start Date 01/0 BlueCross provides exceptional personcentred care and services to our culturally, linguistically and socially diverse consumers. This is achieved by having a workforce that values and respects diversity in thought and experience in our teams. Accordingly, BlueCross is committed to...

  • IT Manager

    3 weeks ago


    Camberwell, Victoria, Australia Michael Page Full time

    Ownership of all technology decisions Make a tangible impact on the organisation's successAbout Our ClientNazareth Care Australasia provides a range of aged care services across Australia and in Christchurch, New Zealand. It is under the umbrella of the Sisters of Nazareth.Mission and values lead their business. Their core values are Love, Compassion,...

  • IT Manager

    3 months ago


    Camberwell, Australia Michael Page Full time

    Ownership of all technology decisions Make a tangible impact on the organisation's successAbout Our ClientNazareth Care Australasia provides a range of aged care services across Australia and in Christchurch, New Zealand. It is under the umbrella of the Sisters of Nazareth.Mission and values lead their business. Their core values are Love, Compassion,...


  • Camberwell, Australia TeamKids Full time

    Full time, permanent opportunity - bonus of up to $13k over 2 years! - Fantastic culture with fun, support & structured 5 week induction - Above award salary and job security! Come and join our family! TeamKids has a full-time, permanent Director of Service vacancy in **Camberwell.** **About us** TeamKids is an employer of choice in the OSHC industry. We...


  • Camberwell, Australia Access Health and Community Full time

    0.6/22.5 hours, Permanent Part-time position, Camberwell - Not for Profit with salary packaging benefits & work life balance - Collaborative and highly supported team environment **About Access Health and Community (AccessHC)** With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our...

  • Injury Management

    4 weeks ago


    Camberwell, Australia Baptcare Full time

    Injury Management & Wellbeing Manager Permanent -Full Time Camberwell, VIC    About Us At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges....


  • Camberwell, Victoria, Australia Access Health and Community Full time

    0.6/22.5 hours, Permanent Part-time position, Camberwell Not for Profit with salary packaging benefits & work life balance Collaborative and highly supported team environmentAbout Access Health and Community (AccessHC)With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to...

  • Retirement+ Manager

    3 weeks ago


    Camberwell, Australia Villa Maria Catholic Homes Full time

    Camberwell, VIC, Australia, 3124 Hawthorn, VIC, Australia, 3122 Various Locations, VIC, Australia Full time Newly created role to implement and manage VMCH’s Retirement+ program Permanent, full-time role with flexible work arrangements Enjoy a competitive salary and excellent NFP salary packaging benefits About the role As the Retirement+ Manager, you...