Customer Success Manager

4 weeks ago


Sydney, Australia Publift Full time
Job Description

What You Will Do:

We are looking for an experienced Customer Success Manager to join us in this growth phase and help us create and deliver the ideal customer experience for our clients.

  • Manage and expand a portfolio of accounts generating $10m a year
  • Relay customer feedback to the product team, ensuring we are developing the best technology to suit our customer’s needs
  • Craft persuasive sales propositions using internal and external data
  • Find new optimisations and opportunities to grow your client’s revenue
  • Keep our clients abreast of emerging trends in programmatic advertising

Qualifications

  • Experience working in Customer Success/Account Management
  • Experience in Digital Media (beneficial, not essential)
  • A perfect blend of commercial acumen and customer relationship skills.
  • Known for being target-driven and consistently achieving goals.
  • Comfortable communicating with diverse roles and levels within an organization.
  • Things move quickly here at Publift, so you’re comfortable in an environment that changes.
  • You can point to examples where you’ve found creative solutions to solve customer problems or grow their accounts.
  • Right to work in Australia


Additional Information

A few other things we want to let you know about...

Publift is an equal opportunity employer who prides themselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support.

We believe work satisfaction comes from two things: working in an unbelievably great team and solving customer problems that matter.

Our flat organisation structure allows us to be nimble and innovative to drive both customer and personal growth.

We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time. We are open to this conversation during our recruitment process if you want to know more just ask

We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

Successful candidates joining Publift are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.



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