Marketing Coordinator

4 weeks ago

Mosman, Australia Virtuoso, LTD. Full time
Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the world’s best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit .

The Marketing Coordinator is responsible for supporting functions related to the delivery of marketing and events in Australia and New Zealand. This role reports to the Marketing Director AUS/NZ and collaborates closely with the Events & Meeting Planner AUS/NZ to ensure all marketing and events-related products and activities are delivered effectively and efficiently. This includes email marketing, public relations, events, event communications, social media, brand campaigns, ensuring regional relevancy and global consistency.

Essential duties and responsibilities include the following.  Other duties may be assigned.

Assist the Marketing & Events regional team with day-to-day administrative support, including coordination of deliverables to meet marketing and event goals and long-term business objectives.  Support the Marketing Director in the Virtuoso Sourced Traveler project in Australia and New Zealand. Build and deploy email marketing communications to the network as allocated. Analyze regional marketing performance, including email marketing, Virtuoso Sourced Traveler project, social media etc. Assist in coordination of PR activities, including booking flights and accommodation for media famils, assisting with communications to media, liaising with PR agency as needed, arranging merchandise as needed. Assist in investigating and responding to questions/issues/inquiries from Members and partners relating to all Virtuoso marketing activity including Virtuoso, the Magazine, Direct Mail, Email Marketing etc. Support and maintain a calendar of social media activity across channels including AUNZ Facebook groups and LinkedIn. Assist in developing and delivering events including team days, in-person meetings, Virtuoso member and partner conferences. Coordinate event registrations ensuring all members and partners are registered before each event. Assist in all event communications, in collaboration with the Events & Meeting Planner. Coordinate with the Meeting & Events Planner and external vendors to develop, proof, ship/receive all necessary marketing collateral for events (posters, banners, event magazines, badges, registration desk design, notepads, pens, bags, etc.). 

Educational and Skills Requirements:

Higher education, training and experience, that demonstrates the ability to perform the position's duties (E.g. Bachelors Degree, or Diploma in Tourism) 1-2 years of experience in the travel and tourism sector (hotel, convention center, destination management company), technology, pharmaceutical, or retail industries  Work history to reflect the use of multi-tasking skillset Must have the ability to work independently as well as thrive in a team environment Excellent attention to detail, have superior organization skills, able to perform tasks under pressure and work in a fast-paced environment Demonstrated ability to understand and improve processes and workflow Proficiency in MS Office, Word, Excel, Adobe, Teams and PowerPoint. Must be flexible with hours and available to work weekends and holidays as necessary especially during peak conference season International and domestic travel required, potentially up to 10% of job Experience travelling domestically and internationally with knowledge of world cultures Highly organized with the ability to multi-task Flexible as each day is different, policies and processes can change Demonstrated written and verbal communication skills Able to collect and analyze complex information, problem-solve, and make decisions. Strong skills in inspiring the win-win-win Ability to work independently  Ability to work with a variety of stakeholders, both internal and external

Travel Requirements:

Travel is required for this position. Travel will be mainly domestic but may include some international.

Type/Nature of Contacts:

Internal: Key job contacts are primarily with the US marketing and event teams and the AUS/NZ Marketing Director, the Events & Meeting Planner, the General Manager and the AUS/NZ Partnership team.  External: Daily contact with advisors, owner/managers, partners from administrative to C-Suite, external vendors etc.

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