E-Commerce Fraud Officer

1 month ago

Sydney, Australia Woolworths Group Limited Full time

About Woolworths Group

Woolworths Group is a food and everyday needs retailer united by the shared purpose of creating better experiences together for a better tomorrow. With more than 1,400 stores across its Woolworths Supermarkets, Countdown Supermarkets (New Zealand) and BIG W brands, and fast-growing eCommerce businesses, Woolworths Group is Australia and New Zealand’s largest retailer. A top 10 company on the Australian Securities Exchange (ASX), Woolworths Group employs more than 180,000 team members and serves more than 20 million customers a week.

Your path to many possible futures

Join one of Australia’s leading retail groups, and enjoy the opportunity to make a positive difference  Be a part of a highly engaged and collaborative team culture with a focus on continuous learning and development  Currently working from home with the future opportunity for flexible working based in our Bella Vista office

The Opportunity

Woolworths Group has an excellent opportunity for an E-Commerce Fraud Officer to join the Group Security & Resilience team on an initial 12-month contract with the potential to extend. You will join an innovative and rapidly changing business with a focus on verifying potential fraudulent online orders for all Woolworths Group brands and minimise financial losses.

Key responsibilities include:

Perform fraud reviews for eCommerce customer orders through various web tools and applications. Liaise with eCommerce customers regarding order queries (inbound and outbound calls/emails). Authorise referred orders for fulfillment, rejection, or further investigation. Identify and take action on fraudulent orders through link analysis. Report to management any identified trends that pose a risk of financial loss to the group. Identify or take action on eCommerce customers breaching trade practices. Action chargeback notifications from banks into our fraud engine. Liaise with stores on matters pertaining to online fraud both current and historic. Engage with other risk functions to prevent financial losses and/or investigate instances of fraud. Liaise with local Police or Federal authorities where needed regarding active fraudulent orders for collection. Identify opportunities to streamline processes or improve our fraud prevention capability. Meet & exceed individual and team KPI’s.

Who we’re looking for

You will ideally have previous online fraud experience. You will also have:

Excellent interpersonal skills A collaborative style that thrives in a fast-paced and evolving environment Strong time management and priority setting skills with the ability to work with multiple web-based systems  Ability to work autonomously  Strong attention to detail with an ability to challenge the status quo

Our team works on a roster basis so you must be flexible to work shifts between 5am-10pm M-F and 1-2 weekends a month. 

Initial training will be onsite for 4 weeks at our Bella Vista office.

Grow with the Group

As an inclusive, team-first company

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