Product Support Specialist

3 months ago

Hornsby, Australia Clark Equipment Full time

Product Support Specialist - Materials Handling - Hornsby -

Posted:04/07/
Location:NSW

Clark Equipment Sales Pty Ltd is an Australian owned national distributor of forklifts, agricultural & construction equipment including the Clark, Omega, Terberg, Bobcat and Develon brands. Our history is rich, with our operations in Hornsby dating back to forklift sales in . Our presence is strong as a top Private Company, a proud Australian based manufacturer of the OMEGA range and with a focus on new technologies like the recent launch of our Lithium-Ion forklifts and upcoming electric terminal tractors 

Reporting to the National Aftermarket Managerthe Product Support Specialist will maximize operation time and product reliability by providing maintenance support and technical support across the materials handling range with a focus on the Clark Forklift product. They will provide field support to customers, dealers and branches alike. Proficiency with troubleshooting and performance is required. This is a partly hands-on role which will at times require them to carry out work in the field. 

Based in Sydney the product support specialist will undertake inspections of new models and equipment arriving into the country. They will work hand in hand with the sales team to ensure product is right for market and trouble shoot on warranty issues.

The product support specialist has the opportunity to offer their expertise out to our network of dealers and branches through providing proactive training in a collaborative, team environment.

The role will see the successful candidate work with overseas manufacturers working across products from 1.2t lithium pallet jacks to heavy duty forklifts.

What we are looking for:

A proven aftermarket specialist after a new challenge. A strong understanding of capital equipment is required with the successful candidate likely having notable experience in the forklift and materials handling industry. 

They need to enjoy a dynamic environment, have strong problem-solving skills and a keen focus on the customer. Additionally, the candidate should have:

- Engineering or trade certification / qualification
- Prior experience in supporting / maintaining / servicing similar equipment.
- Strong technical proficiency including sound maintenance and repairs experience
- Customer / internal relationship building skills
- The ability to advise, whilst train, offer good customer service and jump on the tools when needed

What’s in it for you? 

- Competitive salary + Super
- Rostered Day Off (RDO) program for work-life flexibility
- Dynamic role with lots of potential for growth
- Onsite parking and close to transport
- Lasting career opportunities within an Australian privately-owned company that has proven history representing well regarded brands in our industry
- Exposure to global business networks
- Great team environment

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