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IT Support Specialist
2 months ago
IT Support Specialist - Level 1 - Hornsby -
Company Overview
Clark Equipment is a prominent Australian-owned organization engaged in the production, importation, distribution, and maintenance of a diverse range of industrial, agricultural, and material handling machinery. Our key brands encompass Bobcat, Clark, Daken, Develon, McCormick Tractors, and Omega.
Role Overview
The IT Support Specialist will be tasked with delivering Level 1 assistance for IT systems and end-user devices, ensuring optimal functionality for users.
Key Responsibilities
- Delivering both remote and on-site support to enhance user productivity
- Monitoring and responding to user inquiries
- Diagnosing, configuring, installing, and repairing desktop hardware and software
- Managing user setups
- Providing basic assistance with applications, client hardware, and various IT projects
Required Experience and Skills
- Developing understanding of Microsoft Operating Systems and applications
- Basic knowledge of networking troubleshooting and TCP/IP
- Proficient in documenting processes and creating user guides
Ideal Candidate Profile
- Exceptional customer service abilities
- Strong verbal and written communication skills
- Effective troubleshooting and problem-solving capabilities
- Capacity to manage multiple tasks and prioritize efficiently
- High self-motivation with a desire to learn
- Strong work ethic complemented by a positive attitude
Benefits of Joining Clark Equipment
- Competitive salary structure
- Opportunities for long-term career advancement
- Full-time, permanent position
- Monthly Rostered Day Off (RDO) program available
- A close-knit team of skilled, dedicated, and friendly professionals
- Exposure to various aspects of IT operations
- A supportive environment where team collaboration is valued.
