CRM Manager, AP Cluster

1 week ago

Macquarie Park, Australia Organon Full time

Job Description

The Position

  • Customer Relationship Manager is leading CRM strategy and Operations in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.
  • This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market teams to plan and execute all CRM priorities
  • The position can be based in any markets of AP cluster including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines, Australia, New Zealand and Thailand.

CRM operation

  • Accountable for day to day operations of CRM
  • Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration
  • Designing the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.
  • Leading CRM integration with other platforms and systems in the company
  • Establishing guidelines efficient CRM usage for stakeholders
  • Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.
  • Supporting market expansion and planned new Veeva functionality onboarding.
  • Supporting day to day operations of CRM

CRM capability

  • Producing a 3-year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function.
  • Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.
  • Represent AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in pipeline.

CRM strategy

  • Enabling the field force through effective CRM training in AP cluster for the various users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)
  • Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

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