CRM & System Integration Coordinator

6 months ago

Macquarie Park, Australia AstraZeneca Full time

**CRM & System Integration Coordinator**

**About AstraZeneca**

At AstraZeneca Australia and New Zealand, we push the boundaries of science, and we leverage diversity of thought to drive innovation. We are committed to our people, investing in team and individual development. Ours is an energetic, fast-paced way of working that is solutions-focused and collaborative.

**What you’ll do**

As the CRM & System Integration Coordinator, you will be the first point of contact for our sales, medical, and marketing teams. You will drive process improvements, automate support models, and feed in ideas for new CRM features. You will also facilitate required training and upskilling for CRM & Lead scoring. Additionally, you will utilise internal communication channels to drive CRM engagement and run management reports to encourage increased usage. You will also support the CRM & Systems Integration Manager in the delivery of CRM strategies that lead to a data-driven, customer-centric organization.

This is a key role in driving the continuous usage of our CRM, Veeva, and other sales platforms that inform and benefit our sales team. This role is core to driving sales team performance through troubleshooting, automating, and finding new ways to solve daily issues. You will also support the CRM Administrator and CRM System Integration Manager in building overarching programs for the organisation.

**Essential for the role**:

- Tertiary qualification in Business Administration, Marketing, or related field
- Proactive, motivated self-starter, with a strong desire to help and a problem solving mindset
- Attention to detail and strong analytical skills
- Strong business acumen and customer focus; with the ability to challenge, negotiate and influence
- Exceptional communications skills

**Desirable for the role**:

- Experience in benefits management and realisation
- Business process management experience
- User Centered Design (User Experience, User Interface Design and Business Process Design)
- Experience with Veeva or other CRM
- Experience with Lead Scoring in B2B environment

**Why AstraZeneca**

At AstraZeneca, you'll be part of a team of specialists that is valued and essential to our growth. We encourage entrepreneurial and innovative thinking in a creative yet rigorous environment. Our strength lies in our global, diverse network where we work seamlessly together. We are committed to investing in your growth and development. Here, you'll have the remit to work on things that you wouldn't get at other large organisations. It means there's even more potential to impact the business through specialist capabilities, technical expertise and strategically important work.

**So, what’s next?**
- Are you ready to bring new ideas and fresh thinking to the table? Brilliant We have one seat available, and we hope it’s yours
- If you’re curious to know more please reach out to Dia Dutta

**Where can I find out more?**
- Our Social Media, Follow AstraZeneca on LinkedIn

AstraZeneca in Australia has been formally recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). As an organisation we stand with confidence on our gender equality initiatives including pay equity, leadership development programs, and zero tolerance for gender-based harassment. This achievement exemplifies our commitment to building high performing, inclusive and diverse teams that collaborate across our enterprise, aligned to our values and strategic priority of being a Great Place to Work.

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