Technical Support Specialist

4 days ago


Melbourne, Australia Talent International Full time

Our client is a global mobile, IoT leading company that provides device management solutions. They are looking for an experienced level 2 Technical specialist on a full time basis that has extensive experience working with external customers.

To be successful in this role you MUST speak one of the below languages fluently.

Japanese, Malaysian, Indonesian, Vietnamese, Thai OR Cantonese

Responsibilities:

  • Provide telephone and email-based pre-sales and post-sales technical support (Level 2) for software products
  • Investigate issues reported by customers and communicate with internal product development teams to resolve product issues.
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
  • Endeavour to respond to all customer requests in a timely manner while improving customer experience
  • Create/assess Jira Tickets for Level 1 specialists and help them in triage process
  • Coach and assist Level 1 agents to help them in their regular cases and manage their workload

Experience required:

  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
  • 4+ years of relevant experience Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (i.e., SQL / Virtual servers)
  • Knowledge of MDM – Mobile Device Management
  • SQL knowledge
  • Active directory/troubleshooting skills

Apply today
For more information contact Melissa at melissa.haddad@talentinternational.com



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