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Thai Speaking Technical Support Specialist
3 days ago
We are looking to appoint an enthusiastic Thai speaking technical support specialist whose primary role will be to provide software support and troubleshooting for the Business Platform.
Our client is a global based software development company that has developed and distributed the Business Platform since 1990s. The role of technical support specialist represents an exciting opportunity for a technically established but rapidly growing globally owned and located software development company competing in the global market.
This is an entry to intermediate level position (Lv1-2) and as your experience is the company grows there will be opportunities to expand your skills across the business and work on a variety of projects.
**Responsibilities**
- Monitoring and processing cases support tickets via a centralised ticketing system
- Troubleshooting and providing end-users with a series of actions or instructions to resolve issues or perform certain task and tests
- Escalating and following up tickets with other internal teams where needed
- Prioritisation & management of open issues
- Improvement of the Support knowledge base and Support documentation
- Perform other various ad-hoc duties as required and in accordance with their skills and personal development
**Desired skills**
- Similar experience as a technical support, IT support, desktop support, IT officer etc
- Completed university degree or similar
- General business platform software knowledge is a bonus
- Network knowledge around the computers such as Wi-Fi is a bonus
- Ability to problem solve and excellent attention to detail
- Full working rights in Australia
- Fluency in written and spoken Thai language
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