IT Specialist

3 weeks ago


Melbourne, Australia IT|Maintenance Full time

Smile Solutions, "Melbourne's Home of Dentistry"™, is located in the magnificent Manchester Unity Building in the heart of Melbourne's CBD. We occupy four entire levels, plus the tower, all of which are of great significance within the art deco movement and Australia's national architectural heritage.

We are a multidisciplinary practice, home to 60 practitioners, 20 of which are board registered specialists in the fields of oral surgery, endodontics, orthodontics, periodontics and prosthodontics. 

The Opportunity

A fantastic opportunity has arisen for a IT Specialist/Technical Support to join an energetic and supportive corporate team full time Reporting to the Facilities Manager, you will have overall responsibility for the daily operations and maintenance of the organisation's IT infrastructure.

This people centered position offers the unique opportunity to work with and support the IT infrastructure of a technologically advanced clinical environment. 

The Role

As the IT Specialist, you will be responsible for but not limited to the following duties; 

  • Perform proactive and reactive troubleshooting to effectively identify potential incidents or problems within the existing environment.
  • Perform regular server maintenance and installation of updates (inc. daily and weekly backup tasks) to all approved software as required.
  • Projects including infrastructure upgrades, networking and security implementations.
  • Diagnose and resolve technical incidents and problems associated with end user computer and equipment and software and escalate when necessary.
  • Act as the first point of contact for liaising with third-party service, maintenance providers and vendors.
  • Supervision and further training of a Junior IT Officer.

Requirements

  • Experience with Administering Office 365, Azure and Entra. Windows Server 2008-2022 Veeam Backup Solutions, WSUS, MDT.
  • Experience with virtual technologies such as Hyper V, VMWare.
  • Working knowledge of AD, GPO Admin, DHCP, DNS, Print Management System, VLANs, Routing, Networking Security, VPN, Hardware Firewall, Switcher Manager, VOIP.
  • Experience in peripheral setup and repair.
  • Experience in a healthcare environment and/or with dentistry software in particular Dental for Windows and Orthotrac would be looked upon highly.

About You 

  • You will have IT related qualifications and experience in a similar ‘hands-on’ role preferably a level 2 or 3.
  • Proven experience in advanced hardware and software setup and troubleshooting experience in an IT Support, System Administration and Network Engineering role.

In return for your eagerness to learn, we will provide a supportive team environment with the opportunity to develop office culture with limitless opportunities to develop your career. If this role sounds like the next step in your career, please submit an application form and attach your covering letter and resume.


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