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Senior Analyst – Onsite Technical Support

3 months ago

Brisbane, Australia Marsh Pty Ltd Full time
  • Join a fun and supportive team committed to excellence
  • A unique opportunity to springboard your career with a high profile global brand
  • Permanent full time role based in our Barangaroo office
  • Windows 10 and Apple iOS experience

Marsh McLennan is seeking candidates for the following position to be based in Brisbane:

Senior Analyst – Onsite Technical Support
 

What can you expect?

A unique opportunity exists for a Senior Analyst – Desktop and Technical Support to join the dedicated and high performing Marsh & McLennan Global Technology team.  Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to users in our offices and will spend time across two Brisbane locations. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally.

What is in it for you?

We recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more  We offer:

  • A professional environment where your career path really matters and is supported in our global organization.
  • A great team environment with energetic and supportive colleagues.
  • Genuine work life balance
  • Great training and development opportunities to help drive your career path.

We will count on you to:

  • Responding to requests within a timely manner with appropriate level of urgency, and follows up with colleagues on all issues
  • Escalates and coordinates Service Desk requests to appropriate support groups
  • Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Assists in disconnecting, moving and reconnecting desktop/laptop technology hardware for single user, multi-user and office moves
  • Administer user accounts via Active Directory and other related tools
  • Administration of local servers, switches, and IP phone systems
  • Manage and maintain accurate inventory of local hardware assets
  • Coordinate hardware and software requests, ordering items once approved and timely processing of invoices
  • Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

This position will suit a highly motivated and pro-active individual with a passion for technology and providing excellent customer service and follow up to key stakeholders.

What you need to have:

  • Proven experience in a Global Service Desk environment or similar
  • Experience with maintaining a network environment and working within a team to achieve timely completion of tasks
  • Ability to communicate effectively to a diverse stakeholder group 
  • Exceptional problem solving and analytical skills  
  • Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System
  • Knowledge of standard PC software/applications (i.e. Microsoft 365, Microsoft Teams, Microsoft OneDrive, Anti-Virus, Email, Drive Encryptions, etc).
  • Understanding of Active Directory and Microsoft Exchange environments
  • Solid understanding of remote connectivity issues, such as VPN, Zscaler, Citrix, VDI and wireless networking
  • Experience with Mobile Device Management for iOS devices
  • A Bachelor’s degree in Information Technology or related area will be well regarded

About Marsh McLennan:

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85,000 colleagues advise clients in over 130 countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and X.

How to Apply

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh McLennan. Apply now, by clicking, “APPLY” and attach your resume and cover letter.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity