Senior Analyst – Onsite Technical Support

3 days ago

Brisbane City, Australia Marsh McLennan Companies Full time

Description:

Join a fun and supportive team committed to excellence A unique opportunity to springboard your career with a high profile global brand Permanent full time role based in our Barangaroo office Windows 10 and Apple iOS experience

Marsh McLennan is seeking candidates for the following position to be based in Brisbane:

Senior Analyst – Onsite Technical Support
 

What can you expect?

A unique opportunity exists for a Senior Analyst – Desktop and Technical Support to join the dedicated and high performing Marsh & McLennan Global Technology team. Reporting to the Onsite Technical Support Manager, you will be responsible for providing technical support, training, and guidance to users in our offices and will spend time across two Brisbane locations. This position works closely with a broad range of internal stakeholders and other IT staff both locally and globally.

What is in it for you?

We recognise that our most important asset is our people. We also know the value of healthy, happy colleagues and promote an inclusive culture of care and wellbeing, offering benefits such as flexible working, a dress to suit policy, health reimbursements, and much more We offer:

A professional environment where your career path really matters and is supported in our global organization. A great team environment with energetic and supportive colleagues. Genuine work life balance Great training and development opportunities to help drive your career path.


We will count on you to:

Responding to requests within a timely manner with appropriate level of urgency, and follows up with colleagues on all issues Escalates and coordinates Service Desk requests to appropriate support groups Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software Assists in disconnecting, moving and reconnecting desktop/laptop technology hardware for single user, multi-user and office moves Administer user accounts via Active Directory and other related tools Administration of local servers, switches, and IP phone systems Manage and maintain accurate inventory of local hardware assets Coordinate hardware and software requests, ordering items once approved and timely processing of invoices Ad hoc project work involving the application of systems analysis techniques, researching technology options and user consultation

This position will suit a highly motivated and pro-active individual with a passion for technology and providing excellent customer service and follow up to key stakeholders.

What you need to have:

Proven experience in a Global Service Desk environment or similar Experience with maintaining a network environment and working within a team to achieve timely completion of tasks Ability to communicate effectively to a diverse stakeholder group  Exceptional problem solving and analytical skills Strong knowledge of Windows-based Operating Systems in addition to the Apple Mac Operating System Knowledge of standard PC software/applications (i.e. Microsoft , Microsoft Teams, Microsoft OneDrive, Anti-Virus, Email, Drive Encryptions, etc). Understanding of Active Directory and Microsoft Exchange environments Solid understanding of remote connectivity issues, such as VPN, Zscaler, Citrix, VDI and wireless networking Experience with Mobile Device Management for iOS devices A Bachelor’s degree in Information Technology or related area will be well regarded

About Marsh McLennan:

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s more than 85, colleagues advise clients in over countries. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and X.

How to Apply

If you are looking for a challenging new role in a truly global organisation that is committed to innovation and excellence, then look no further than Marsh McLennan. Apply now, by clicking, “APPLY” and attach your resume and cover letter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity

  • Senior Analyst – Onsite Technical Support

    3 days ago

    Brisbane, Australia Marsh Pty Ltd Full time

    Join a fun and supportive team committed to excellenceA unique opportunity to springboard your career with a high profile global brandPermanent full time position based in our Brisbane officeMarsh McLennan is seeking candidates for the following position to be based in Brisbane:Senior Analyst – Onsite Technical SupportWhat can you expect?A unique...

  • Senior Analyst – Onsite Technical Support

    1 week ago

    Brisbane, Australia Marsh Pty Ltd Full time

    Join a fun and supportive team committed to excellenceA unique opportunity to springboard your career with a high profile global brandPermanent full time role based in our Barangaroo officeWindows 10 and Apple iOS experienceMarsh McLennan is seeking candidates for the following position to be based in Brisbane:Senior Analyst – Onsite Technical...

  • Onsite Support Analyst

    3 weeks ago

    Brisbane, Australia Corestaff Full time

    **ONSITE SUPPORT ANALYST**: - IT & Telecomms - IT - Other - Brisbane - Contract or Temp 14/3/2024 - 12 Month contract - Brisbane Office - Eligible for Flex Friday program **About Our Client**: Our client, located in Brisbane are currently seeking an experienced** Onsite Support Analyst** to join their busy Milton Office for a 12 month contract, Monday to...

  • Onsite Support Analyst

    4 weeks ago

    Brisbane, Australia ConocoPhillips Full time

    Category Information Technology Location - Brisbane, Queensland Job ID REQ-002735 Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here. **Who We Are**: We are one of the world’s largest independent exploration and production companies, based on proved reserves...

  • Onsite Support Analyst

    1 week ago

    Brisbane, Queensland, Australia ConocoPhillips Full time

    CategoryInformation TechnologyLocation Brisbane, QueenslandJob IDREQ-002735Welcome to ConocoPhillips, where innovation and excellence create a platform for opportunity and growth. Come realize your full potential here.Who We Are:We are one of the world's largest independent exploration and production companies, based on proved reserves and production of...

  • Onsite Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Corestaff Full time

    ONSITE SUPPORT ANALYST: IT & Telecomms IT Other Brisbane Contract or Temp14/3/202- 12 Month contract Brisbane Office Eligible for Flex Friday programAbout Our Client:Our client, located in Brisbane are currently seeking an experienced Onsite Support Analyst to join their busy Milton Office for a 12 month contract, Monday to Friday, 38 hours per week (7am-3pm...

  • Senior Technical Analyst

    1 week ago

    Brisbane, Queensland, Australia Hansen Technologies Full time

    Senior Technical Analyst About The Role Exciting opportunity for technical/application support professionals to join our next generation utilities billing software division based in Brisbane.This is a key role in driving success as part of an onsite team, that is responsible for the implementation and ongoing support of billing, meter asset management...

  • Senior Technical Analyst

    3 months ago

    Brisbane, Australia Hansen Technologies Full time

    About The Role Exciting opportunity for a Senior Technical Analystto join our next generation utilities billing software division based in Brisbane.This is a key role in driving success as part of an onsite team, that is responsible for the implementation and ongoing support of billing, meter asset management and meter data management solution for our...

  • Senior Technical Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Workday, Inc. Full time

    1. Provide the best possible experience on our site2. Collect statistics to optimize site functionality Senior Technical Support Analyst page is loaded Senior Technical Support Analyst Apply remote type Flex locations Australia, QLD, Brisbane Auckland 152 time type Full Time posted on Posted 9 Days Ago job requisition id JR Your work days are brighter here....

  • Senior Technical Support Analyst

    1 week ago

    Brisbane, Queensland, Australia Workday Australia Pty Ltd Full time

    About the Role The Senior Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, and has experience...

  • Senior Technical Support Analyst

    3 weeks ago

    Brisbane, Australia Workday Australia Pty Ltd Full time

    About the Role The Senior Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, and has experience...

  • Senior IT Support Analyst

    1 week ago

    City of Canning, Australia Wesfarmers Industrial & Safety Full time

    The OpportunityAs a Senior IT Support Analyst, you will be responsible for providing technical support in a professional, timely, and courteous manner. As a senior within the IT Support Team, you will provide guidance and build strong relationships to ensure effective solutions are delivered.This is a 12-month maximum term opportunity and will be based...

  • Senior Technical Analyst

    1 week ago

    Brisbane, Australia Hansen Technologies Full time

    About The Role Exciting opportunity for technical/application support professionals to join our next generation utilities billing software division based in Brisbane.This is a key role in driving success as part of an onsite team, that is responsible for the implementation and ongoing support of billing, meter asset management and meter data management...

  • Senior Technical Support Delivery Analyst

    2 months ago

    Brisbane, Australia Workday Australia Pty Ltd Full time

    About the Role The Senior Support Analyst is responsible for managing a ticket queue of cases with varying levels of complexity for the Adaptive Planning Integration product and making sure that customers get timely updates. The ideal candidate has experience working within a SaaS support organization, enjoys working with customers, has some understanding...

  • Onsite Technical Support

    6 days ago

    Brisbane, Australia EML Full time

    **Onsite Technical Support**: NSW - Tweed Heads, QLD - Brisbane Information Technology Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and...

  • Analytics Senior Analyst

    7 days ago

    Brisbane City, Australia Vero Insurance Full time

    Jobs - Job Details - Analytics Senior Analyst Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Analytics Senior Analyst Job No: 671956 Sydney - Inner Suburbs & CBD Permanent Full Time Analyst, Strategy, Corporate & Professional Services Pay Band 4 Welcome to a place where you can chase real progress and drive real change,...

  • Technical Business Analyst

    1 month ago

    Brisbane City, Australia Troocoo Full time

    This a great opportunity to join a key initiative that is entering into detailed design phase and is looking for a skilled Technical Business Analyst proficient in the Microsoft stack, including Dynamics 365, to assist their transformative project. You will adeptly employ Microsoft technologies to devise...

  • Technical Business Analyst

    3 weeks ago

    Brisbane City, Australia Troocoo Full time

    This a great opportunity to join a key initiative that is entering into detailed design phase and is looking for a skilled Technical Business Analyst proficient in the Microsoft stack, including Dynamics 365, to assist their transformative project. You will adeptly employ Microsoft technologies to devise...

  • Senior Pricing Analyst

    4 weeks ago

    Brisbane City, Australia Vero Insurance Full time

    Jobs - Job Details - Senior Pricing Analyst Careers at Suncorp Take the next step. Be part of something bigger at Suncorp. Senior Pricing Analyst Job No: 670409 Sydney - Inner Suburbs & CBD, Melbourne - Inner Suburbs & CBD Max Term Full Time Analyst, Insurance Pay Band 4 12 month max term contractSydney or Melbourne CBD locationSupport pricing...

  • Technical Support Analyst

    5 days ago

    Brisbane, Australia Clarivate Full time

    We are looking for a Technical Support Analyst to join our Alma Tier 1 team in Sydney, Australia. This is a fantastic opportunity to work on a leading library software, the Alma Platform. We have a great skill set in Customer Support, and we would love to speak with you if you have experience in analyzing and resolving complex software-related issues. About...