Digital Product Manager
2 weeks ago
Description:
Mercer is seeking candidates for the following position based in Melbourne or Sydney :
Digital Product Manager - Member
What can you expect?
As Digital Product Manager, Member for Mercer Super, you will be pivotal in shaping and executing our digital product strategy to enhance member experience and drive member engagement to achieve our business objectives.
Reporting to the Head of Online & Customer Decisioning, you will drive the development and continuous enhancement of our online platforms, secure member portal and native app, serving the needs of our members.
This role requires a strong focus on understanding customer needs, market trends, and the competitive landscape to ensure our member platforms are engaging and meet and exceed user expectations. Your ability to build relationships and collaborate with digital production, marketing content, technology and risk and compliance teams is crucial for seamlessly integrating and delivering product features and enhancements.
12-month contract intially
What is in it for you?
At Mercer, we recognize that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.
We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more
12-month contract initially Flexible work arrangements Discounted insurances Incentive Compensation Plan Leading training and development program Professional environment where your career path really matters and is supported in our global organisation Great team environment with energetic and supportive colleaguesWe will count on you to:
Oversee the entire product lifecycle, from ideation and conceptualisation to launch, optimisation, and retirement of digital products and features. Support the Head of Online & Customer Decisioning in defining and driving the product vision and strategy for our online platforms, ensuring they deliver value to our members and support business growth. Conduct market research, analyse competitor offerings, and stay abreast of industry trends to identify opportunities for differentiation and innovation. Champion the customer experience (CX) across all digital products, ensuring seamless customer journeys and high usability standards. Conduct user research and usability studies, collaborating with designers, developers, and research teams throughout the process Monitor product performance against key performance indicators (KPIs) and collaborate with the digital production team to execute A/B testing and usability testing and use data-driven insights to continuously improve product features and functionality. Build strong relationships with key organisational stakeholders, including senior management, to align priorities, gain support, and drive consensus on digital product initiatives to ensure product decisions are aligned with business goals and customer needs. Ensure all digital products comply with regulatory requirements and industry standards, collaborating closely with legal and compliance teams as necessary.What you need to have:
8+ years of experience in digital product management or similar role, particularly management of apps and secure portals. Consumer digital experience in a superannuation or financial services industry preferred Strong analytical, prioritization, and negotiating skills Experience in usability and customer-focused design Passion for building great products to solve customer and business problems Excellent communication skills (both verbal and written) Strong organisational and project management skills Skilled at building strong working relationships with a diverse range of stakeholders Knowledge of the Adobe suite of products Adobe Cloud, Target & Analytics a plus-
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