Scheduling Coordinator
7 months ago
About the role
The Scheduling Co-ordinator is accountable for monitoring, assessing, prioritising incidents and ensuring Field Technicians respond promptly.
What you’ll do
Monitor, manage and promptly action notifications received from clients or the Field Services Team. Maintain the integrity of data within call management systems to ensure accuracy of information tracking all incidents to ensure customer expectations are met. Analyse Technician availability and regional call loads to assist with directing the actions of the Field Services Team to meet or exceed Service Level Agreements (SLA’s) directly assigning work to the Field Technicians when it is appropriate to do so. Liaise with Sub- contractors and Agents to assist with meeting or exceeding Service Level Agreements (SLA’s). Contribute to the efficiency of the group by notifying the Customer Operations Manager of all delays in delivering prompt resolutions and potential SLA breaches as soon as they are observed.What you’ll bring
Previous experience in a rostering/scheduling position is a must Knowledge of Gaming, Wagering and Club Keno products, systems and software. Problem solving-analysis skills. An empathetic approach to dealing with the sensitivities of clients and Support Workers scheduling concerns Strong communication skills. Time and people management capability. Able to work in rotational shifts, weekends and public holidays. Required to understand local / State geography.-
Scheduling Coordinator
1 month ago
Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator is responsible for monitoring and managing incidents, ensuring Field Technicians respond promptly and efficiently. This role requires strong analytical and problem-solving skills to prioritize tasks and optimize resource allocation.Key ResponsibilitiesMonitor and manage notifications from clients and the Field...
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Scheduling Coordinator
1 month ago
Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator is a critical role within Tabcorp, responsible for ensuring the efficient allocation of resources to meet customer expectations. This position requires strong analytical and problem-solving skills, as well as excellent communication and time management abilities.Key ResponsibilitiesMonitor and manage notifications...
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Scheduling Coordinator
2 weeks ago
Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator will be accountable for monitoring, assessing, and prioritizing incidents to ensure Field Technicians respond promptly.Key ResponsibilitiesMonitor and manage notifications received from clients or the Field Services Team.Maintain data integrity within call management systems to ensure accuracy of information tracking...
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Scheduling Coordinator
3 weeks ago
Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator is responsible for monitoring and managing incidents, ensuring Field Technicians respond promptly. This role requires strong problem-solving skills, attention to detail, and effective communication.Key ResponsibilitiesMonitor and manage notifications from clients and the Field Services Team.Maintain accurate data...
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Scheduling Coordinator
3 weeks ago
Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator is accountable for monitoring, assessing, prioritising incidents and ensuring Field Technicians respond promptly.Key ResponsibilitiesMonitor, manage and promptly action notifications received from clients or the Field Services Team.Maintain the integrity of data within call management systems to ensure accuracy of...
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Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Coordinator plays a critical role in ensuring the efficient delivery of field services by monitoring, assessing, and prioritizing incidents.Key ResponsibilitiesMonitor and manage notifications from clients and the field services team to ensure prompt action.Maintain data integrity within call management systems to track incidents...
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Scoresby, Victoria, Australia Tabcorp Full timeAbout the RoleThe Scheduling Co-ordinator is responsible for overseeing the efficient allocation of Field Technicians to ensure prompt incident resolution and meet Service Level Agreements (SLA's).Key ResponsibilitiesMonitor and manage client and Field Services Team notifications, taking prompt action to resolve incidents.Maintain the integrity of call...
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