Service Plan Coordinator

5 days ago


Scoresby, Victoria, Australia Thermo Fisher Scientific Full time
Job Description

We are seeking a highly skilled Service Plan Coordinator to join our team at Thermo Fisher Scientific.

About the Role:

  • Act as the primary interface between customers and our Service team for Service Plan inquiries.
  • Collaborate with customers and the Sales Team to produce Service Plan renewals.
  • Enter and activate Customer Service Plans in our systems.
  • Invoice Service Plans in our ERP systems.
  • Schedule Service Plan deliverables to optimize customer convenience.
  • Investigate and complete credits for disputed invoices.
  • Complete general administrative tasks to support the service team.

Requirements:

  • Customer service skills and experience.
  • Tertiary qualifications in a relevant field.
  • Proficiency with ERPs and Microsoft products.
  • Experience with CRM systems, ideally SFDC.

About Us:

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Join our team and be part of an innovative and forward-thinking organization with outstanding career and development prospects.



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