Service Contracts Coordinator

21 hours ago


Scoresby, Victoria, Australia Thermo Fisher Scientific Full time
Service Contracts Administrator

About the Role:

This position is responsible for coordinating service contracts and ensuring seamless customer experiences. The ideal candidate will have excellent customer service skills and experience working with ERPs and CRM systems.

Key Responsibilities:

  • Coordinate service plan renewals and updates with customers and the Sales Team.
  • Enter and activate customer service plans in our systems.
  • Invoice service plans and schedule service deliverables to optimize customer convenience.
  • Investigate and complete credits for disputed invoices.
  • Perform general administrative tasks to support the service team.

Requirements:

  • Customer service skills and experience.
  • Tertiary qualifications in a science, engineering, technical field, or business management.
  • Proficiency with ERPs and Microsoft products.
  • Experience with CRM systems, ideally SFDC.

What We Offer:

Thermo Fisher Scientific offers a competitive remuneration package, annual incentive plan bonus, healthcare, and a range of employee benefits. We pride ourselves on our innovative culture, emphasis on integrity, intensity, involvement, and innovation, and outstanding career and development prospects.



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