Product Specialist – Air Freight
4 weeks ago
Join our dynamic team at our Sydney Head Office, where over 30 dedicated teams, each specialising in logistics solutions, are committed to tackling complex challenges within the industry. We are seeking a Product Specialist with a deep understanding of air cargo processes to leverage their expertise and knowledge of the air freight industry to help guide the design and development of our cutting-edge software. As an integral part of our team, you will have the unique opportunity to rotate through various specialised teams, including Carriers, Customs, International Logistics, and Warehousing, gaining a comprehensive understanding of our product and the industry as a whole. This rotation program is designed to facilitate profound learning and skill enhancement.
As a Product Specialist in the air cargo domain, you will be a problem solver and subject matter expert, collaborating closely with our customers to comprehend their challenges, identify root causes, and collaborate with our developers to deliver effective solutions. You will serve as the bridge between business and technology, ensuring a deep understanding of customer needs.
Your Responsibilities:
Investigate and devise solutions for complex air cargo issues Provide high-quality customer service through 2nd line support Draft requirements for new features and functionalities Assess existing functionalities, recommending areas for improvement Document supporting content and release notes Analyse and document processes Identify and evaluate inefficiencies, suggesting optimal business practices and system functionality/behaviour Troubleshoot problems in a timely manner Conduct product development reviews (UAT/QA) for software fixes and new features Collaborate with customers and development throughout the lifecycle of new features
About You:
You are a clear communicator and attentive listener, adept at uncovering the root cause of problems. Thriving in challenging situations, you appreciate the dynamics of a flexible, flat-structured work environment and possess the ability to delve beyond surface-level issues.
Your Qualifications:
Extensive experience in air cargo or related logistics/supply chain areas, complemented by technical knowledge Strong communication and collaboration skills Demonstrated self-driven learning and self-development Background is software development is advantageous Experience in stakeholder management Familiarity with agile software methodologies is usefulEmbark on this exciting journey with us as we collectively revolutionise the world of logistics, one innovation at a time.
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