Application Support Analyst

3 days ago


Brisbane, Australia Mansell Taylor Consulting Full time

Are you a natural problem-solver with a passion for leading a team to success? If so, this could be the perfect opportunity for you. We are currently seeking a hands-on Application Support Analyst to join our clients north Brisbane office on a permanent basis with a view towards a Business Analyst position.
 
In this role, you will take charge of managing all application support tickets logged by the business. You will oversee a dedicated team, ensuring that issues are efficiently handled and resolved. 
 
This is an exciting opportunity to join a dynamic team, apply your problem-solving skills, and lead a talented small group of professionals to provide top-notch application support within a thriving environment. If you are ready to take on this challenge, we encourage you to apply.
 
Your responsibilities:

  • Prioritising workflow, raising development tickets, providing necessary training to users,
  • Providing leadership and guidance to effectively manage and resolve application support tickets.
  • Gathering business requirements and being able to build relationships across the business
  • Conduct performance reviews and offer valuable coaching to the team to foster growth and development.
  • Being able to understand an inhouse built ERP system and the transactional processes for WO's, parts, inventory, price updates etc

 
Preferred Requirements:

  • Proven experience in a similar role
  • Experience with ERP systems, particularly JDE, SAP, is highly desirable.
  • Strong problem-solving and troubleshooting skills, coupled with the ability to learn and understand systems quickly.
  • Excellent communication and interpersonal skills to effectively engage with the business and provide tailored solutions.
  • Previous experience in effectively leading and mentoring a small team.
  • A background in manufacturing, logistics, or warehousing would excel but is not required. 

The successful candidate will have full working rights to work in Australia.



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