Application Support Analyst
1 week ago
The Role- We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine.
We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients.
We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.
Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.- As an Application Support Analyst to our Veterinary Practice Clients, you are the first point of contact with a focus on providing Level 1 support to calls and queries.
You will be joining a high performing team, committed to outstanding customer service delivery.- Your main responsibilities will be;- Providing excellent customer service, ensuring client system queries and issues are resolved satisfactorily.
- Opening, updating and closing client CRM tickets, ensuring service delivery KPI's are met.
- Investigation of client issues using pragmatic problem solving.
- Recording accurate information notes on cases.
- Identifying and redirecting calls and escalation of cases where required
About You
- To be successful you will have;
- A true passion for customer and client service delivery demonstrated by your practical experience within a call centre, customer service or service desk environment.
- Strong verbal and written communication skills
- Demonstrated experience with Microsoft Server, Desktop Operating Systems, Word, Excel, Access
- Previous experience with commercial CRM or support systems
- Entry level IT qualification or experience using RxWorks (Advantageous)
Why Join Us?
- Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual volunteer days and free counselling services via our Employee Assistance program.
- Covetrus is an equal _
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia 3001 DXC Technology Australia Pty Limited Full timeJob Description: DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real...
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia Port of Brisbane Full timePort of BrisbaneClosing date: 17/05/2023- Bring your customer service and technical skills to a high-performing and growing team, with a budget available for your development:Make a real difference, supporting our people with our technology, in a job where no two days are the same:- Competitive remuneration + free on-site parking, café and gym + genuine...
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia PERSOLKELLY Full timePERSOLKELLY brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across...
-
Application Analyst
1 week ago
Brisbane, Queensland, Australia Stanwell Corporation Full timeBusiness/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights Stanwell provides the spark for a bright future, and that future starts now.With our corporate office in Brisbane's CBD and sites in the South Burnett and Rockhampton regions, we are a supplier of energy solutions to Queensland, the...
-
Application Analyst
1 week ago
Brisbane, Queensland, Australia Stanwell Corporation Full timeBusiness/Systems Analysts (Information & Communication Technology) Full time Add expected salary to your profile for insights Stanwell provides the spark for a bright future, and that future starts now. With our corporate office in Brisbane's CBD and sites in the South Burnett and Rockhampton regions, we are a supplier of energy solutions to Queensland,...
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia Humanforce Full timeWho are we?:Humanforce provides the market leading, employee-centred, intelligent, and compliant HCM suite for frontline and flexible workforces, offering highly configurable, best-in-one WFM, HR and Payroll - without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300-strong customer base and over 600,000 users across a...
-
Application Analyst
1 week ago
Brisbane, Queensland, Australia Stanwell Corporation Full timeCome join a leading energy company today We need your experience to support our key corporate applications and supporting systems Competitive base salary + bonus % super About Stanwell Stanwell provides the spark for a bright future, and that future starts now. With our corporate office in Brisbane's CBD and sites in the South Burnett and Rockhampton...
-
Support Analyst
1 week ago
Brisbane, Queensland, Australia Children, Youth Justice and Multicultural Affairs Full time**The Support Analyst key responsibilities are**:Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia DXC Technology Full timeDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a...
-
Applications Support Officer
1 week ago
Brisbane, Queensland, Australia u&u Recruitment Partners Full timeThis role will:Support in defining and documenting business functions, system interactions, processes and people to implement solutions that improve effectiveness and efficiencies across the organisation;Identify and build strong relationships with key stakeholders to support in identifying, defining and documenting business needs and objectives, current...
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia DXC Technology Full timeDXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a...
-
Deskside Support Analyst
1 week ago
Brisbane, Queensland, Australia Hemmersbach Gmbh & Co. Kg Full timeOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationships Experience in OS, Apps and H/W installation and troubleshooting depending on project products Mobile Devices and Networking Your Tasks A Deskside Support Analyst is required by a global IT Services provider who...
-
Deskside Support Analyst
1 week ago
Brisbane, Queensland, Australia Hemmersbach GmbH & Co. KG Full timeOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationshipsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour TasksA Deskside Support Analyst is required by a global IT Services provider who are...
-
Application Support Analyst
1 week ago
Brisbane, Queensland, Australia Osborne Richardson Australia Full timeSalary:$70-$80 per hourLocation:QLD - BrisbaneRef:OB/0623Description:Osborne Richardson specialise in public sector recruitment. Our IT division is headed up by an experienced IT project manager so, when you work with us, you will be working with someone understands your requirements based on real-world experience. To 30 Jun 2 Immediate start- $79.50/hr...
-
Deskside Support Analyst
1 week ago
Brisbane, Queensland, Australia Hemmersbach GmbH & Co. KG Full timeOnsite level 2 IT support for your users in hardware and software problems18 months of IT experience (or equivalent)Ability to build relationshipsExperience in OS, Apps and H/W installation and troubleshooting depending on project productsMobile Devices and NetworkingYour TasksA Deskside Support Analyst is required by a global IT Services provider who are...
-
Support Analyst
1 week ago
Brisbane, Queensland, Australia Collins Foods Limited Full timeBenefits for working at Collins Our mission at Collins is Restaurants Done Better. We have an obsession for raising the bar on what people think a restaurant experience should be. More Human. More Sustainable. More Digital. More Fun. In addition to working with iconic international brands, there are many advantages to joining the Collins Family. As part of...
-
Logistics Support Analyst
1 week ago
Brisbane, Queensland, Australia Rheinmetall Defence Australia Pty Ltd | Brisbane Full timeLogistics Support Analyst Rheinmetall Defence Australia Pty Ltd in Brisbane Rheinmetall / Logistics Support Analyst Ref. no.: AU01763 : Contract Type: Permanent Full-TimeshareOntwitter shareOnlinkedIn shareOnxing WHAT WE ARE LOOKING FORAbout the Team Join the Integrated Logistic Support (ILS) team today. ILS works as part of the Engineering Department...
-
Support Analyst
1 week ago
Brisbane, Queensland, Australia Actionstep Full timeActionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are...
-
Operations Support Analyst
1 week ago
Brisbane, Queensland, Australia Programmed Full timeWe are seeking a hands-on customer service driven Operations Support Analyst to join our Defence Industry client and enhance our company's operational efficiency. Responsibilities: Monitor and maintain systems, and applications to ensure optimal performance. Identify and troubleshoot issues, resolving them promptly to minimise downtime. Analyse operational...
-
Deskside Support Analyst
1 week ago
Brisbane, Queensland, Australia Hemmersbach Full timeYour skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Mobile Devices and Networking Your Tasks A Deskside Support Analyst is required by a global IT Services provider who are looking for...