Application Support Analyst

3 weeks ago

Brisbane, Australia DXC Technology Full time

Job Description:

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

As an Application Support Analyst you will be responsible for providing application support services to our clients, including investigation and resolution of issues and service requests.

You will be an outgoing, ambitious individual with excellent people skills and a desire to learn, solve problems and grow on the job. Most importantly, you will be an enthusiastic and reliable team player who will roll up their sleeves and get the work done.

Please note in your resume your working rights/citizenship.

Responsibilities:

  • Undertake provision of application maintenance and support services

  • Identify, investigate, prioritise and resolve issues quickly and efficiently

  • Perform deployments of application code and configuration across environments

  • Perform post verification testing following changes in environments

  • Update support documentation to keep information current and ensure appropriate processes are followed

Key Skills:

  • Minimum 2 years of Application or Internal IT Support experience or Application Support experience
  • Software troubleshooting and problem-solving skills
  • Experience of ticket administration via service desks –ServiceNow preferred or JIRA, Fresh Desk, Sales Force considered (among others)
  • SQL Query Writing for reporting, data manipulation and investigation
  • Application running on Windows Server Operating System understanding or Azure Cloud
  • Understanding of ITIL best practices for customer support
  • Basic understanding of networking principals
  • Participation in 24x7 on-call roster

Skills in any one of the following Technologies/Application is beneficial:

  • Tableau
  • Esri ArcGIS,
  • Oracle Primavera EPPM,
  • BlueCielo Meridian Enterprise,
  • Microsoft PowerApps,
  • Microfocus Content Manager.

Your working environment

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

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