Application Support Analyst

1 week ago

Brisbane, Queensland, Australia Port of Brisbane Full time
Port of Brisbane

Closing date: 17/05/2023

-
Bring your customer service and technical skills to a high-performing and growing team, with a budget available for your development:


  • Make a real difference, supporting our people with our technology, in a job where no two days are the same:
-
Competitive remuneration + free on-site parking, café and gym + genuine flexibility - talk to us about what works for you

An important job, a powerful purpose.
The Port of Brisbane is a cornerstone of the Queensland economy.

As the company entrusted to maintain and develop the Port and its operations, we play a vital and diverse role.


And so will you.


Join us in this Application Support Analyst role, and ensure our people are equipped with the tools required to do a great job.


In this hands on role you will:

  • Develop and maintain documentation and ensure change management processes are followed.
  • Coordinate and liaise with internal Technology team and 3rd party vendors around proposed fixes or updates.
  • Work closely with consultants and vendors to manage and improve core packaged systems.
  • Log and monitor support calls to 3rd party vendors in line with support agreements and providing supporting documents and information as requested.
  • Maintain a high level of customer service and respond in a timely manner to service requests and issues.

Passionate, skilled and great with people: Here's who we're looking for.

  • You're passionate about customer services and tech, and have exceptional communication skills.
  • You have a tertiary qualification (or equivalent experience) in the Technology field.
  • You enjoy working independently and collaboratively with a team that is at the heart of our organisation.
  • You're great at building and nurturing productive relationships with stakeholders at all levels, and of many diverse backgrounds.

This bit matters We're an equal opportunity employer and we're proud of our diverse work environment. We actively encourage diversity and strive to have a workforce that is inclusive and representative of our community. If you have any questions about our inclusivity or accessibility, please do get in touch.

Five reasons why we hope you'll apply.


You'll enjoy some great benefits at PBPL, including Flex-Work, a Healthy Lifestyle Program including a free on-site gym, a Café and a commitment to developing our people.

But joining us in this role should mean so much more.

1. A diverse role where every day's different
As Application Support Analyst, you'll get interesting, varied work, as you engage with a diverse, dispersed workforce. What's more, you'll love the opportunity to bring fresh ideas and impact and your future resume. As a techie, we'll invest in your development to stay up-to-date with innovative solutions and industry trends.

2. An important job, a powerful purpose
What we do at PBPL affects all Queenslanders and many who visit our proud state. So it's vital that we ensure a connected workforce, with fit-for-purpose technology to make work efficient. And guess what? That's why we created this role

3.

A place where flexibility matters too:
We expect a lot from our people, who are committed and dedicated to our mission.

But in return for your efforts, you'll enjoy flexibility and balance, no matter what's important to you outside of work.

Talk to us about a 9-day fortnight, working from home, staggered start and finish times or other arrangements that would support balance.


4.

A welcoming, supportive culture:
You'll find so many friendly, connected people at PBPL, and our Technology team are no exception. We get on really well and love to collaborate, with our focus always on our customers. And there's always a helping hand, a coffee or a 'You've got this' when you need one.

5.

A proud reputation; a bright future:


You'll join a company renowned for best practice in our industry, and a Technology team that is proud of how much we consistently achieve.

But we're not sitting still. Bring your fresh perspectives and expertise to a team that truly values them.

If you're interested in the role and think you fit the bill, we'd love to hear from you

To apply, please include:

  • Your CV
You must be an Australian citizen, permanent resident or hold a valid work permit or visa. You'll also be required to complete pre-employment checks, including a national police check.

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