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Application Support Analyst

4 months ago

Brisbane, Australia Covetrus Full time

The Role- We are a global animal health technology and services company dedicated to advancing the world of veterinary medicine. We have a long history of innovation, continuous improvement, and excellence in customer service to our vet and veterinary practice clients. We’re bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.- As an Application Support Analyst to our Veterinary Practice Clients, you are the first point of contact with a focus on providing Level 1 support to calls and queries. You will be joining a high performing team, committed to outstanding customer service delivery.- Your main responsibilities will be;
- Providing excellent customer service, ensuring client system queries and issues are resolved satisfactorily.
- Opening, updating and closing client CRM tickets, ensuring service delivery KPI’s are met.
- Investigation of client issues using pragmatic problem solving.
- Recording accurate information notes on cases.
- Identifying and re-directing calls and escalation of cases where required
- About You- To be successful you will have;
- A true passion for customer and client service delivery demonstrated by your practical experience within a call centre, customer service or service desk environment.
- Strong verbal and written communication skills
- Demonstrated experience with Microsoft Server, Desktop Operating Systems, Word, Excel, Access
- Previous experience with commercial CRM or support systems
- Entry level IT qualification or experience using RxWorks (Advantageous)
- Why Join Us?- Covetrus team members participate in a fantastic benefits program, giving them access to huge savings on animal health products (including exclusive food brands, enrichment products and litter), annual volunteer days and free counselling services via our Employee Assistance program.- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._