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Customer Relationship Manager
4 months ago
Customer Relationship Manager
Work with talented, driven professional team.
Future growth opportunities and Development opportunities
Attractive salary – work life balance | Sydney
” Connecting People and Places to Make the World Work Better”.
We have an opportunity for a Customer Relationship Manager to join our team in Sydney on a Full-Time basis.
As a Customer Relationship Manager, your primary responsibility is to deliver an effortless and seamless customer service experience throughout the facility.
A strong relationship must be developed and maintained with client representatives identified for the respective portfolio. Acting as a trusted partner, the candidate will build relationships with business leaders and enhance the employee experience.
The Customer Relationship Manager is expected to uphold the values of ISS: Honesty, Entrepreneurship, Responsibility, and Quality.
A snapshot of what you will do:
Provide administrative, organizational and communication support to the site as required Assist with relocations, office moves or refurbishments and take responsibility for ensuring all such changes are managed in a professional, timely and efficient manner To develop and maintain excellent relationships with the Client on site as well as practicing excellent teamwork and support for the other members. To deal professionally with Customer feedback and to implement and collate all Client surveys on site Ensure appropriate facility audits are undertaken as per the required standards within the designated area Daily work task reports submitted to respective FM teams To actively pursue and achieve budget targets and assist in budget compilation To compile & assess all daily, weekly and monthly audits, inspections & reports, and address all areas in a timely and efficient manner with detailed responses to all Client requests and actionsWhat will you possess to be successful:
Preferably a tertiary education in facility management, business administration or project management or similar operational qualifications. Ability to self-manage, work cooperatively and collaboratively with others and have a flexible approach to function effectively under pressure Proven ability to use own judgement to effectively manage workloads, take responsibility for and prioritise tasks and clearly communicate when undertaking and delivering outcomes and services Experience in the delivery of presentations to various work groups. Ability to travel interstate | intrastate if required from time to timeDesirable:
Previous experience in a similar role Report writing and auditing experience.What is in for you?
Competitive contract salary packaging Company laptop and mobile Ongoing learning and development opportunities Internal opportunities within our global organisation Positive company culture