Area Head of Systems Operations

2 weeks ago

Melbourne, Australia LF Logistics (Australia) Pty Limited Full time

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer:

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Location: Sydney, Australia

Job Responsibilities:

  • Establish close and integrated ties with the operating business units by defining, implementing and supporting effective infrastructure, applications and integration to help the business improve efficiencies, reduce costs and support business growth. Manage project pipeline from Business to ensure IT resources are adequately staff-up to align with required timeline
  • Attend any Business Review meeting with customer and gather/understand/follow-up areas of concern and improvement
  • Work with business and operation team to understand their requirement to implement and deliver the appropriate IT solution
  • Carry out full implementation from Design, solution, development, testing to go-live
  • Manage project on timely delivery and within scope
  • Coordinate with Global Sys Ops and extended Maersk resources to deliver any development or customization if necessary
  • Produce functional requirement, project plan, system configuration and test plan
  • Perform configuration on any applications needed to run operations including all peripheral applications and devices.
  • Review implementation methodology and tools regularly and keep them up to date
  • Conduct training to super-users and project team members
  • Ensure the smooth operation of IT services and infrastructure.
  • Oversee the implementation and maintenance of all IT systems and networks.
  • Handle any change requirements
  • Review existing implementation and find any improvement opportunities
  • Ensure any issues reported are attended to until it closed
  • Establish and maintain change control, incident and escalation procedure
  • Manage service level, KPI and escalation
  • Act as communicator during critical escalation
  • Conduct disaster recovery and system testing if needed
  • Support any system migration and upgrade
  • Liaise with third-party providers and negotiate contracts and services.
  • Ensure the quality and cost-effectiveness of outsourced IT services.
  • Continuously seek opportunities for improvement and innovation.
  • Ensure compliance with cyber security team.

What we are looking for:

  • At least 8 years of implementing, managing and supporting warehouse management system, and daily work using Bl analysis tools.
  • With at least 5 years’ experience in an IT managerial role.
  • With strong knowledge and experience in the contract logistics industry.
  • Experience in MS SQL, or any SQL language will be an added advantage.
  • Business knowledge of supply chain execution in any or all of the following verticals: Distribution center services in warehouse operations and contract logistics (must have) and/or Transport management
  • Experience in organizing and managing major IT projects such as system updates, migrations, upgrades, outages.
  • Prepare and maintain annual IT budget.
  • Excellent analytical and problem-solving skills.
  • Strong leadership and team management skills and a good team player.
  • Strong ability to build and maintain relationship with various levels of departments and stakeholders.
  • Good English communication skills (written and verbal).
  • Bachelor’s degree in science/information technology or Industrial engineering would be preferred.

Preferred candidates will be required to undertake reference checks as well as pre-employment screening, including a National Police Check. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. Where applicable, background checks including Employment History and Education History (including Qualifications) may be required.

#LI-AI1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

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