Practice Manager
2 months ago
Job Title: Practice Manager
Purpose: To lead an exceptional team of allied health practitioners and receptionists to provide gold standard healthcare to our patients and community.
Reports To: Managing Directors
Responsibilities:
- Planning:
- Provide regular reports on business performance in relation to goals.
- Work with executive management to develop and implement strategies for achievement of organisational goals.
- Human Resources:
- Recruitment, development and management of non clinical practice staff to ensure high performance and continuing professional improvement.
- Leadership and management including team building, delegation of tasks and conflict resolution.
- Provide assistance with payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.
- Systems:
- Review and improve practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
- Work closely with other management and team leaders in relation to bookings, reception, phone hub, and contacting to optimise workflows.
- Finances:
- Maintain and control debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements.
- Equipment and Software:
- Maintain computer hardware and software in conjunction with suppliers.
- Schedule maintenance and upgrades of equipment.
- Work with IT contract provider to trouble-shoot day to-day operations
- Compliance:
- Maintain awareness of current and new legislation to ensure business is complying with all statutory and regulatory obligations including industrial and employment law, OHS requirements, privacy obligations and taxation responsibilities.
- Ensure relevant personnel are kept informed and changes are made to systems and procedures as equired.
- Ensure practice complies with all contractual obligations.
- Marketing:
- Identify opportunities for growth, working with executive management to execute marketing plans.
- Networking:
- General practitioners, Support co ordinators and other areas of networking are crucial
Background, Qualifications and Experience: Essential
- Organisational allied health &/or medical business experience
- Advanced computer literacy
- Excellent communication skills
- Knowledge of Cliniko software
- Accredited training in business or medical practice management Extensive experience in dealing with difficult patients, Medicare, private health funds, rebooking strategies.
- Demonstrated patient-centric approach in service provision
- Professionalism in appearance, conduct and your representation of our practice Maintain absolute confidentiality regarding patient and practice information.
- Ability to work cooperatively and independently
- Ability to prioritise and organise, with attention to detail.
- Demonstrated commitment to ongoing learning
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