Technical Support Representative

2 weeks ago

Rydalmere, Australia IDEXX Full time

JOB DESCRIPTION

IDEXX is passionate about creating opportunities for our employees, therefore we are seeking an IDEXXer to join our ANZ technical support team. In this role you will interact with current IDEXX customers using our range of In-clinic products including IDEXX Vetlab diagnostic suite and rapid assay devices by resolving product issues through effective troubleshooting, addressing product queries and liaising with our internal teams to ensure we provide an exceptional customer experience. This role is full-time with the occasional Saturday, and after-hours roster participation. This role has the benefit of true flexibility in either an on-site, hybrid or remote role in either Queensland, New South Wales or Victoria.

The successful candidate

  • You will be someone that is passionate about creating an exceptional customer experience.
  • You will have had previous experience working in a customer contact environment.
  • You will have an aptitude to learn and impart technical product information.
  • You will have the ability to be self-motivated whilst working in a team environment.
  • You will have proven skills in workload prioritisation, problem solving, root cause analysis and time management.
  • You will understand the veterinary clinic environment &/or technical equipment support (although you will receive comprehensive training).

What can we offer?

  • Investment in professional development and career growth
  • We offer true flexibility with on-site, remote or hybrid working arrangements
  • Competitive annual bonus scheme and compensation review
  • Be rewarded for your contributions through our Reward and Recognition Program
  • Enhanced bereavement leave for family and pets
  • Free wellness programs like Virgin Pulse, Class Pass, Noom – ability to earn points and prizes
  • Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
  • Tenure recognition including days off and bonus payments for reaching key milestones
  • Bring your pet to work days
  • Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
  • We help pets lead fuller lives + + + + + + +

Why IDEXX?

We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.  

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. 

Let’s pursue what matters together.

If you are passionate about making a difference and being rewarded for your efforts, please APPLY or contact the ANZ Talent Acquisition Team via anz-careers@idexx.com or visit careers.idexx.com/us/en/anz or www.idexx.com.au/en-au to learn more about IDEXX.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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