Technical Support Representative

2 weeks ago

Rydalmere, New South Wales, Australia IDEXX Full time

IDEXX is passionate about creating opportunities for our employees, therefore we are seeking an IDEXXer to join our ANZ technical support team.

In this role you will interact with current IDEXX customers using our range of In-clinic products including IDEXX Vetlab diagnostic suite and rapid assay devices by resolving product issues through effective troubleshooting, addressing product queries and liaising with our internal teams to ensure we provide an exceptional customer experience.

This role is full-time with the occasional Saturday, and after-hours roster participation.

This role has the benefit of true flexibility in either an on-site, hybrid or remote role in either Queensland, New South Wales or Victoria.

You will be someone that is passionate about creating an exceptional customer experience.
You will have had previous experience working in a customer contact environment.
You will have an aptitude to learn and impart technical product information.
You will have the ability to be self-motivated whilst working in a team environment.
You will have proven skills in workload prioritisation, problem solving, root cause analysis and time management.
You will understand the veterinary clinic environment &/or technical equipment support (although you will receive comprehensive training).

What can we offer?

Investment in professional development and career growth
We offer true flexibility with on-site, remote or hybrid working arrangements
Competitive annual bonus scheme and compensation review
Be rewarded for your contributions through our Reward and Recognition Program
Enhanced bereavement leave for family and pets
Free wellness programs like Virgin Pulse, Class Pass, Noom - ability to earn points and prizes
Discounts on Pet Products and $500 per year towards diagnostic testing for your pets
Tenure recognition including days off and bonus payments for reaching key milestones
Bring your pet to work days
Contribute towards your charity of choosing through our One IDEXX program and paid volunteer Days annually
We help pets lead fuller lives

Why IDEXX?

We're proud of the work we do, because our work matters.

An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease.

We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.

At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let's pursue what matters together.


IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer.

Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

LI-KK1
LI-Hybrid

  • Technical Support Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia IDEXX Full time

    IDEXX is passionate about creating opportunities for our employees, therefore we are seeking an IDEXXer to join our ANZ technical support team. In this role you will interact with current IDEXX customers using our range of In-clinic products including IDEXX Vetlab diagnostic suite and rapid assay devices by resolving product issues through effective...

  • Technical Sales Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Alexander Appointments Full time

    Full time Permanent role with a multinational manufacturer Located in the Parramatta area Competitive Remuneration + Car Allowance + Mobile Phone + laptop**Technical Sales Representative Fire Detection Systems**About the CompanyLocated in the Parramatta area with offices in all major capital cities, our client is an Australian provider of fire detection and...

  • Technical Support Officer

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Technical Support Officer - PV*: Service | Rydalmere, NSW Closing date: 30/06/2024About SolahartWhy work for Solahart? Hybrid working flexibility with up to 4 days working from home Great salary packaging options and discounts on Rheem products Free onsite parking our Rydalmere office and access to our discounted onsite canteen Ongoing training, support,...

  • Technical Support Officer, PV

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Full time

    About Solahart For almost 70 years, Solahart has been Australia's most trusted name in solar with an unrivalled passion for innovation and technology. With more than one million Solahart systems sold worldwide, we have built a reputation that extends across the globe, and a dealer network that is second to none. We are the only national company that covers...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Customer Service Representative - 3-4 Month Contract*:Customer Service | Rydalmere, NSW Closing date: 07/07/2023As a leading global manufacturer and an iconic Australian brand, Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Kennedy Reid Full time

    Full-time permanent position Brand new offices WFH availableThe CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for a customer service representative to join their team.The RoleYou will be working in a team...

  • Sales Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Webber Naturals Full time

    As a leading manufacturer of nutritional supplements and other health-building products, we are dedicated to enhancing the wellbeing of our customers - through research, development and delivery of effective nutritional products. It is our mission to contribute to the lives of our customers, employees, suppliers and the communities we serve, in a cooperative...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Customer Service Representative*: Customer Service | Rydalmere, NSW Closing date: 31/05/2024About usAs a leading global manufacturer of heating and cooling equipment, we're innovating new ways to deliver a great customer experience while saving energy, water and supporting a more sustainable future. It's an exciting challenge that requires a team of...

  • Solar Technical Specialist

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Full time

    About Solahart For almost 70 years, Solahart has been Australia's most trusted name in solar with an unrivalled passion for innovation and technology. With more than one million Solahart systems sold worldwide, we have built a reputation that extends across the globe, and a dealer network that is second to none. We are the only national company that covers...

  • Customer Service Representative

    1 month ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Customer Service Representative

    4 weeks ago

    Rydalmere, New South Wales, Australia Randstad Australia Full time

    Your New Company:Our Client is a world leader in manufacturing, marketing and sales of electrical and electronic equipment. They are ranked in the top 5 globally across their industry and are dedicated to providing a high calibre of service to their clients and customers. Due to unforeseen growth, they are looking for an experienced customer service...

  • Technical Sales Manager Nsw

    2 weeks ago

    Rydalmere, New South Wales, Australia Rheem Australia Pty Ltd Full time

    Technical Sales Manager NSW*: Commercial | Rydalmere, NSW Closing date: 23/09/2023As a leading global manufacturer and an iconic Australian brand, Rheem is committed to delivering technical product excellence and industry best practice standards. It's an exciting challenge that requires a team of talented, passionate people with a diverse set of skills....

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Astrum Recruitment Full time

    Great opportunity to join a team thriving in the security industry- Rydalmere Location | Parking on site:Great Hourly rateAs a monitoring Representative, you will play a pivotal role in maintaining a safe environment while delivering exceptional customer service.Your duties will include, but are not limited to: Providing a high level of security and customer...

  • Customer Service Representative

    2 weeks ago

    Rydalmere, New South Wales, Australia Jaycar Electronics Full time

    About youYou are a tech minded person who has a passion for electronics, IT, gadgets or machines and are looking to work in your area of interest. You will have previous retail and contact centre experience from which you can demonstrate your customer focus and be able to provide solutions to our customers based on our product range.About the roleYour...

  • Security Technical Specialist

    2 weeks ago

    Rydalmere, New South Wales, Australia Johnson Controls Full time

    About Johnson Controls:Johnson Controls Australia leverages our building technology portfolio, along with decades of building technology experience, to deliver comprehensive and best in class, security solutions tailored to the unique needs of our customers.Culture:Across our 12 branches in Australia, our employees enjoy working within JCI because there is a...

  • IT Support Analyst

    2 weeks ago

    Rydalmere, New South Wales, Australia Peoplebank Full time

    Location: Rydalmere Job Type: Contract Posted:about 3 hours agoContact: Pravin Manandhar Discipline:General IT Reference:About the Company:Our client is a leader who provides services with leading capabilities in digital, cloud, and security space. They offer Strategy and Consulting, Technology and Operations Services.About the Role:The IT Support Analyst...

  • Sales Support Specialist

    2 weeks ago

    Rydalmere, New South Wales, Australia Johnson Controls Full time

    Job DetailsJohnson Controls is a global diversified technology and multi-industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of...

  • Help Desk Support Specialist

    2 weeks ago

    Rydalmere, New South Wales, Australia IDEXX Full time

    The OpportunityWhat you can expectYou will be a key team member in a diverse role assisting our customers and ensuring a premium level of support.Allocating and approving access to IT systems and services for employeesProvision of technical advice and informal training to employeesTrouble shooting and problem-solving technical service and equipment problems...

  • Customer Service Representitive

    2 weeks ago

    Rydalmere, New South Wales, Australia Kennedy Reid Full time

    The CompanyOur client is a leading player in the automotive services sector operating in the distribution, retail and logistics markets within excess of 1,500 employees across Australia. They are looking for a customer service representative to join their team.The RoleYou will be working in a team supporting the aftersales teams, providing optimal customer...