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Process Analyst Lead

4 months ago

North Lakes, Australia Auto & General Full time

About us

Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money.

Our range of general insurance products protect customer’s most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer If this sounds like you, apply today.

The role

Lead a team of professionals to provide analytical capability that supports our C&A Leadership team to better understand their business processes and make changes that they know will deliver the right business outcomes.

You’ll find yourself engaging with our C&A Leadership team and Change Delivery Leadership to support them to understand the business processes and through analytical support, provide options for changes to deliver improved performance.

You’ll be responsible for ensuring controls are in place to deliver against the Process Management Framework as we develop and maintain our process management repository, creating a single source of truth.

As part of the leadership team, you’ll ensure our Process Analysts are supported with their delivery of analytical support and process mapping and remove blockers to ensure success. As a leader, you will provide consistent reporting for the senior executives to ensure transparency and responsibility of your team's output.

People Leadership

  • Celebrate success whilst promoting a culture of high performance
  • Coach and mentor your team, and the broader C&A Change Delivery cohort
  • Build relationships with individual team members, set clear goals, provide constructive feedback, and foster learning opportunities
  • Act as a role model by demonstrating our values and influencing how they are lived within your team
  • As a representative of the Leadership Team, demonstrate your capacity to self-manage and positively influence those around you
  • Lead the team to achieve the organisation's expectations for quality business results
  • Help team members connect their day-to-day work with the A&G Claims & Assessing business goals, and with the broader Auto & General purpose
  • Deliver on our C&A People Promises and be responsible for managing team members in accordance with company policies and employment laws, and ensure relevant HR procedures are applied (including Safety, Wellness and Health, Workplace Behaviour and Performance Improvement frameworks)

Position Accountabilities

  • Ensure that the team partners with business stakeholders to understand business strategy while generating innovative ideas for achieving desired business outcomes.
  • Ensure the team builds and maintains subject matter expertise in the Process Analysis practice, including coaching, mentoring, and ownership of the C&A Process Management Framework, processes, tools, and techniques.
  • Monitoring and reporting of process analyst teams outputs and delivery
  • Motivate and evaluate a team in alignment with an internal capability & leadership framework
  • Ensure effective working relationships for the team across the technology delivery teams
  • Ensure effective participation in the daily stand ups, sprint planning meetings, retrospectives, and release planning meetings.
  • Lead the A&G process management community to ensure organisational alignment and consistency in Process Management
  • Maintain effective stakeholder relationships that deliver capability uplift across C&A in understanding and advocating process management techniques and approaches to deliver improved business outcomes

What experience you’ll bring

Essential

  • Strong leadership skills and experience managing people
  • Experience leading process analyst teams
  • Team player with a ‘people first’ attitude
  • Demonstrated experience in business process analysis and modelling (BPMN) including As-Is/To-Be process mapping and data models.
  • Demonstrated process improvement experience
  • Demonstrated ability to effectively engage stakeholders across organisational functions
  • Excellent communication skills, both written and verbal
  • Strong emotional intelligence skills

Desirable

  • Experience with BIC or similar BPM tool/s
  • Experience with Atlassian tools – Jira & Confluence
  • Experience in the General Insurance industry or Financial Services, or other heavily-regulated industries
  • Familiar with APQC and/or other process architecture frameworks
  • Lean Six Sigma (or other process improvement) qualifications and experience
  • A bachelor degree in a relevant discipline or commensurate industry experience.

Our perks

  • Extra leave - Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid parental leave - We support our new parents with paid parental leave and other benefits.
  • Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
  • Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
  • Employee discounts - You’ll receive discounts on Budget Direct insurance products.
  • Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
  • Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
  • Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.