Client Relations Officer

1 month ago

Albany, Australia St John WA Full time

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

Last year, we connected with 1.2 million Western Australians including:  

  • 340,000 people through first aid training, education and engagement,  
  • 362,000 people who received care close to where they live and work,  
  • 410,000 received trusted transport and emergency care when they needed it most. 

A job to be proud of:

We are currently seeking experienced Client Relations Officer to work in our Training & Equipment Team in the Lower South Region based in our Albany Office on a permanent part time basis working total of 18.75 hours per week. You will be tasked to foster positive relationships with clients and stakeholders, focusing on end-to-end support of training and equipment services across the region.

This opportunity will suit an individual who has demonstrated experience in maintaining customer relationships and has a commitment to excellent customer service. As part of this role, you will need to be a self-starter and have excellent customer service skills to be successful.

What you’ll do:

  • Meet financial targets through the coordination of private first aid training classes and onsite first aid kit servicing.
  • Provide service quotations to clients accurately and in a timely manner.
  • Provide advice and recommendations on most suitable service selections that align with their requirements.
  • Engage with existing clients to provide additional information on other available offerings.
  • Facilitate onboarding of new clients.
  • Maintain communication with clients gathering feedback and identifying areas for continuous improvement.
  • Stay informed of market trends to anticipate customer needs.

What you’ll need:

  • Background in corporate, health, training or commercial based sectors.
  • Knowledge of systems, tools and process within the ambit of this position.
  • Good problem solving and organisational skills.
  • High attention to detail.
  • Excellent communication skills both written and verbal.
  • Proficiency in conflict resolution techniques to address client concerns.
  • Ability to collaborate with internal and external stakeholders.
  • Flexibility to navigate changing priorities.
  • Dedication to ensuring client satisfaction.
  • Two years of experience required in similar role, such as Customer Support Officer, Client Engagement Officer or Customer Relations Officer.
  • Certificate III in Business Administration is desirable.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

  • $550 Health and Wellness reimbursement
  • 17.5% annual leave loading
  • Corporate uniform
  • Salary packaging options
  • Free emergency ambulance cover
  • Free first aid training

Are you ready to change lives?

To submit your application please select ‘Apply Now’ and include your resume and cover letter. Please outline your skills and experience relating to the above position, including your motivations in applying.

Alternatively, if you have any questions, please contact the Talent Sourcing Team at careers@stjohnwa.com.au

Applications close on Sunday 8th December at 6pm.

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

 Please note that St John will not accept recruitment agency applications for this position.

St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John

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