Guest Experience Officer

5 months ago


Albany Creek, Australia Belgravia Health & Leisure Group Pty Ltd Full time

**QLD, Albany Creek Leisure Centre - Albany Creek 4035**
- Are you passionate about promoting aquatic and leisure activities to the community?
- Do you possess outstanding people skills with the ability to generate leads?
- Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
- Enjoy a great full time work / life balance with mornings, evenings shifts

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

As our new **Sales & Guest Experience Officer**, you will lead the team to deliver an exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter. You will train, develop and be accountable for the performance of our Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.

You will couple your love of customer service with your previous experience and willingness to work in cafe as well.

**Essential**
- Current First Aid Certificate (Level 2)
- Current CPR
- Blue card
- Experience in leading a team to achieve collective and individual targets
- Ability to work independently and in a team environment
- Passion for customer experience
- To participate in and deliver ongoing training
- Strong sales culture and understanding of sales-related performance KPIs
- Strong interpersonal skills and the ability to communicate with a diverse range of guests
- Cash Handling and sales experience
- ** Ability to work early mornings, weeknights and weekend work, as well as outreach opportunities is essential for this role**

**Desirable**
- Similar experience in a fast paced, multi-faceted front facing leadership role
- Sales and memberships related experience
- Experience with a computer based point of sale system

**Key Accountabilities**
- Achieve set sales targets
- Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
- Provide relevant, accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
- Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
- Process memberships and data entry in line with company processes and policy
- To have a current and informed knowledge of all centre services and activities
- To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values.

**The Company**

**Belgravia Leisure** is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.



  • Albany Creek, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **QLD, Albany Creek Leisure Centre - Albany Creek 4035** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess outstanding people skills with the ability to generate leads? - Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service? - Enjoy a great full...


  • Albany, Western Australia Hilton Hotels Full time

    **Job Title:** Guest Service AgentAt Hilton Hotels, we are seeking a skilled Guest Service Agent to provide exceptional reception services to our guests.**Key Responsibilities:**As a Guest Service Agent, you will be responsible for ensuring a seamless check-in and check-out experience for our guests. This will involve:Achieving positive outcomes from guest...


  • Albany, Western Australia Hilton Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Office Representative to join our team at Hilton Hotels. As a Front Office Representative, you will be responsible for providing exceptional guest experiences from check-in through check-out, ensuring a seamless and efficient reception experience.Key ResponsibilitiesProvide positive...


  • Albany, Western Australia Hilton Hotels Full time

    Job SummaryHilton Hotels is seeking a highly skilled Front Office Representative to provide exceptional guest experiences from check-in through check-out. As a key member of the Front Office Team, you will be responsible for ensuring a seamless and efficient reception experience for our guests.Key ResponsibilitiesProvide timely and efficient resolutions to...

  • Guest Service Agent

    5 months ago


    Wolli Creek, Australia AccorHotel Full time

    **Company Description** The Company & Hotel** We are ‘relentlessly guest obsessed’ at Accor. Everything we do, we do to help our guests feel welcome and valued and to give them the best experience possible. Novotel Sydney International Airport is a 271 room hotel, including a 150 seater a la carte restaurant, Bar & 11 Conference rooms. We are located...

  • Guest Service Agent

    4 months ago


    Wolli Creek, Australia Lancemore Hotel Group Full time

    **Showcase your customer service skills.**: - ** Mentoring and a tailored career pathway to advance your career**: - ** Exceptional location, close to public transport**: - ** Great variety of staff discounts and benefits including a FREE "YOU" Day - get a paid day off for your birthday**: - ** Multiple positions available** Join a supportive, friendly...


  • Albany, Western Australia Hilton Hotels Full time

    Job SummaryWe are seeking a skilled Front Office Team Member to provide exceptional guest experiences from check-in through check-out. As a key member of our Front Office Team, you will be responsible for delivering a high level of customer service, ensuring a smooth and efficient reception experience for our guests.Key ResponsibilitiesAchieve positive...


  • Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    **Delivering Exceptional Guest Experiences**Guzman y Gomez is passionate about serving authentic flavors and creating a welcoming atmosphere for our guests. As a Crew Member at GYG, you will play a vital role in ensuring every guest has an exceptional experience.**Key Responsibilities:**Consistently deliver high-quality food and drinks to our guests,...

  • Crew Member

    3 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    At Guzman y Gomez, we're passionate about serving up more than just great food – we're dedicated to creating an exceptional guest experience. As a member of our Crew, you'll be front and center, guaranteeing that every guest leaves feeling satisfied and eager to return. Your versatility as a team player will shine through as you take orders, expertly craft...


  • Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    About the Role:We are looking for a Crew Member to join our team at Guzman y Gomez. As a Crew Member, you will be responsible for providing exceptional guest experiences, handling orders, and ensuring the restaurant runs smoothly.Key Responsibilities:Providing exceptional guest experiencesHandling orders and serving guestsRestocking fridges and maintaining a...

  • Crew Member

    4 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    Job DescriptionWe're on the hunt for talented individuals to join our Guzman y Gomez team as Crew Members in our Franchise locations. As a Crew Member, you'll be at the forefront of delivering an exceptional guest experience, ensuring every burrito, every guest interaction, and every moment in our restaurants is nothing short of amazing.What You'll DoTake...

  • Crew Member

    2 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    At Guzman y Gomez, we're passionate about serving up authentic flavors and creating a welcoming atmosphere for our guests. As a Crew Member on our Franchise team, you'll play a vital role in delivering an exceptional dining experience. Your responsibilities will include taking orders, preparing food, and maintaining a clean and organized workspace. You'll...

  • Crew Member

    3 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    At Guzman y Gomez, we're passionate about serving up authentic flavors and creating a welcoming atmosphere for our guests. As a Crew member, you'll play a vital role in delivering an exceptional experience, from taking orders to crafting delicious burritos. You'll work closely with our team to ensure our restaurant runs smoothly, and every guest leaves...

  • Crew Member

    4 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    Job DescriptionWe're on the hunt for talented individuals to join our Guzman y Gomez team as Crew Members. As a key part of our restaurant operations, you'll play a vital role in delivering an exceptional guest experience.Key Responsibilities:Take orders and expertly craft burritos to our high standardsRestock fridges and maintain a clean and organized...


  • Albany Creek, Australia Brisbane Veterinary Specialist Centre Full time

    **Brisbane Veterinary Specialist Centre**, Albany Creek, Part-time Client Service Officer **About **BVSC**: At BVSC we are dedicated to providing gold standard veterinary care and support to our clients and their beloved pets. We believe in fostering a warm and welcoming environment, where both our clients and team members feel valued and respected. -...

  • Crew Member

    3 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    Job Title: Crew - FranchiseAt Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, expertly crafting burritos, restocking fridges and mastering basic food prep, you will showcase your versatility as a team player....

  • Crew Member

    3 weeks ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    At Guzman y Gomez, we're passionate about serving up authentic flavors that bring people together. As a Crew Member on our Franchise team, you'll be front and center, guaranteeing an exceptional guest experience. Your versatility as a team player will shine through as you take orders, craft burritos, restock fridges, and master basic food prep. Every burrito...

  • Crew - Franchise

    2 months ago


    Albany Creek, Australia Guzman Y Gomez Full time

    Job DescriptionAt Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. Our Crew at GYG, are front and center guaranteeing an exceptional guest experience. From taking orders, expertly crafting burritos, restocking fridges and mastering basic food prep, you will showcase your versatility as a team player. Every...

  • Team Leader

    7 days ago


    Albany Creek, Queensland, Australia Guzman Y Gomez Full time

    **About the Role**At Guzman y Gomez Mexican Kitchen, our mission is to provide an exceptional fast food experience that showcases the vibrant culture of Mexico. We are seeking a highly motivated Shift Leader to join our team. As a Shift Leader, you will play a critical role in leading the team during busy service periods, ensuring that our high standards of...


  • Albany Creek, Queensland, Australia VetPartners Full time

    About UsBrisbane Veterinary Specialist Centre is a leading veterinary practice dedicated to providing exceptional care and support to our clients and their pets.Job DescriptionWe are seeking a highly skilled and compassionate Client Service Officer to join our dynamic team. As the first point of contact for our clients, you will play a vital role in ensuring...