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Collections Officer
3 weeks ago
The Role:
- Collections Officer
- Full-time permanent role
- $70,000 package (inc. super)
- Eastern suburbs of Melbourne
- Hybrid working
Key Responsibilities:
- Provide customer service for customers on financing and insurance
- Arranging payment plans
- Negotiating payment arrangements to support customers financial requirements
- Provide customers with end of term options
- Provide first point of resolution to all general customer enquiries via telephone and email
- Collection of failed payments
Key Requirements:
- Experience in customer service, ideally from a call centre
- Strong active listening, problem-solving and rapport-building skills
- Ability to understand and meet customer needs
- Excellent communication skills
- Ability to work across multiple technology platforms
- The ability to work both autonomously and as part of a team
If this sounds like you, please APPLY via Seek. Only shortlisted candidates will be contacted.
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