Customer Business Support Officer

4 months ago

Parramatta, Australia Endeavour Energy Full time

There’s never been a better time to be in energy. And there’s never been a more exciting time to be at Endeavour Energy. 
More than 2.7 million people across New South Wales rely on us every day for the supply of safe and reliable power to their homes and businesses. We employ more than 1,700 people across our catchment, making us one of the largest employers in Sydney’s Greater West.

We need talented people who care about one another and the work they do. Why? Because we’re one of Australia's fastest growing networks, connecting 20,000 new customers each year, including the Western Sydney Aerotropolis. And when we power together, we go further, faster; towards a smarter, more sustainable future for us all. 

About the role

Are you ready to take on a pivotal role that bridges the gap between customer satisfaction and efficient business operations? Join our team as a Customer Business Support Officer and play a vital role in delivering exceptional customer service and ensuring seamless business processes.

This is an exciting opportunity to become part of our Customer Network Solutions team, based at our office in Parramatta Square.

As a Customer Business Support Officer, your main objective will be to drive value for our customers, stakeholders, and the business by providing comprehensive business support. You will contribute to the efficient functioning of the business and the best possible end-to-end customer experience.

 
Key accountabilities

  • Deliver excellent customer service to external and internal customers across a variety of communication channels
  • Provide timely and well-informed advice on matters across business processes and systems, such as SAP, Microsoft 365 and CRM platforms, including but not limited to level 1 support on system issues affecting our customers
  • Adopt new technology and contribute to the ongoing development of Customer Network Solutions’ technology strategy
  • Identify opportunities for process improvement and make recommendations to enhance existing and new processes across the Customer Connection Teams with a focus on streamlining the process
  • Provide business support functions to inform, shape and proactively progress issues, undertaking follow up actions as required
  • Coordinate administrative functions across the end-to-end connection process, always ensuring a seamless customer journey while protecting Endeavour Energy's interests
  • Deal with difficult customer situations and complex customer enquiries in a calm, professional and competent manner
  • Collaborate to provide valuable customer and stakeholder service as well as regular teamwork across internal workgroups and external partners 
  • Perform all work competently and efficiently and promote a positive, customer-focused image of the organisation to customers

On offer

  • Be part of a culture that focuses on care and performance; care for one another and for the customer
  • Access a variety of opportunities to step up and lead in a rapidly changing sector
  • Feel recognised and rewarded for your contribution
  • Take pride in working for an organisation that provides an essential service and is playing its part in enabling the energy transition
  • Access to training, personal development and career progression

About you

We are looking for someone who demonstrates a positive attitude with supportive and professional behaviours that align with Endeavour’s culture, with the ability to engage confidently with our team, customers and stakeholders.

If you're ready to make a significant impact on customer satisfaction and business efficiency, apply now to become a part of our dynamic team. This role offers an exciting opportunity to contribute to the growth and success of our organisation while developing your skills and expertise.
 

To be considered for this opportunity, you will need to meet the following requirements:
 

Minimum qualifications
 

  • Tertiary qualification in business administration, technology, or human resources, or relevant professional experience

For further information, please contact recruitment@endeavourenergy.com.au

Applications close - 12 July 2024. 

When we power together, we can achieve so much more.
At Endeavour Energy, having a diverse and inclusive workplace makes us better, safer, and stronger. We strive to create an environment where everyone feels safe, motivated, valued, included and respected.

Endeavour Energy is a critical infrastructure organisation and performs various background checks to evaluate the suitability of an applicant before making an employment offer to ensure the security and protection of its assets.

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