Customer Support Ict Helpdesk Officer Nsw Government

3 weeks ago

Parramatta, Australia Alexander Appointments Full time

$42.26 per hour + Super | 35hours per week
- NSW State Government | WFH with occasional office days in Macquarie Park
- ASAP Start | Estimated 6-month assignment, strong potential to extend
- **$42.26 per hour + Super | 35hours per week**:

- **NSW State Government | WFH with occasional office days in Macquarie Park**:

- **ASAP Start | Estimated 6-month assignment, strong potential to extend**

**About the Company**
Our large NSW State Government client focus’ on making NSW a better place to live, work and visit through connected roads and public transport network that has a higher capacity, giving people the freedom to choose how and when they get around, no matter where they live and work.

**About the Role**
They are currently seeking a Customer Support / ICT Helpdesk Officer to join their team. This is a predominantly work from home opportunity with the requirement to attend Macquarie Park Offices, when required. This is an estimated 6-month temporary assignment, with a strong potential to extend.

Reporting to the Manager, you will provide support, expertise and knowledge to deliver end user environment of ICT hardware and software incidents across the division.

**Responsibilities**
- Deliver professional customer service
- Respond to enquiries from customers within a fast paced, high volume environment
- Facilitate the resolution of customer complaints
- Troubleshoot basic ICT hardware and software issues
- Validate stakeholder business needs
- Translate and convey technical information into everyday terminology
- Records and database management, ensuring accuracy, integrity and confidentiality
- Follow and comply to helpdesk framework
- Ensure compliance with all policies and procedures

**About You**
- Impeccable communication skills, both verbal and written
- Professional and confident with a strong customer service delivery focus
- High attention to detail
- Superior organisational skills and ability to multi-task and prioritise conflicting deadlines
- Solid analytical, negotiation, conflict resolution and problem-solving skills
- Strong computer literacy and proficiency with MS Office suite

**Requirements**:

- Administration, Helpdesk, Call Centre or Shared Services experience essential
- Willingness to undergo a National Police Check
- Ability to commence and commit to the duration of the assignment

**How to Apply

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