Customer Experience Supervisor

4 weeks ago

Sydney, Australia TENNIS AUSTRALIA Full time

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access and enjoyable to play. We offer a variety of programs and services including hotshots, cardio tennis, coaching and social competitions. Our programs open the door to grassroots participation and offer fantastic sessions that combines tennis, fitness and fun into the one.

We now have the opportunity for a Customer Experience Supervisor to join our team at the Sydney Olympic Park Tennis Centre on a full-time, permanent basis. As Customer Experience Supervisor, you'll be at the forefront of providing exceptional service to our valued members, enthusiastic coaching students, and diverse customer base.

Please note: This position requires a flexible schedule, including the ability to work weekends, early mornings, and late-night shifts.

About the role
In this role you will:

  • Maintain a high standard of customer service excellence across multiple channels – phone, email, and in-person communication
  • Engage customers through café services and offer expertise in merchandise and apparel sales at our Pro Shop
  • Contribute to administrative functions with a keen eye for detail, ensuring records are well organised and accurately maintained
  • Proactively identify event opportunities while building strong professional networks and relationships
  • Promote team engagement, collaboration, and a vibrant workplace atmosphere

About you
What you will bring to the role:

  • Demonstrated experience in delivering exceptional customer service
  • Excellent organisational skills with strong attention to detail
  • A team player, adept at fostering collaboration and unity within a diverse work environment
  • Proficiency in Point of Sale systems and experience in cash handling
  • Food & Beverage Qualifications are highly regarded
  • An understanding or passion for the sport of tennis is advantageous, reflecting an alignment with our core values and offerings
  • Flexibility in scheduling, including availability for weekend, early morning, and late-night shifts.
  • You must hold (or be willing to obtain) a current Police Check and Working with Children Check

What’s to love?

  • Career development with a range of formal education and on the job training opportunities
  • Monthly health & wellbeing activities through our Thrive program
  • Onsite tennis facilities and gym
  • A range of discounts from our sponsorship partners

To Apply

If you think you’re up to the challenge, we’d love to hear from you A copy of the position description can be found here. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. As this is a full-time permanent position, candidates must have permanent and unrestricted working rights to be eligible for consideration for this opportunity.

We will be reviewing applications as they are received.

Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.

We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.

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