Customer Experience Representative

2 weeks ago

Sydney, New South Wales, Australia Ryderwear Full time

South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.

Our mission is to inspire people to live their best life through fitness. We do this by providing inspiration, encouragement and motivational activewear. We do what we do because we want to make a positive impact on the world. Our staff are passionate and work together as a team to deliver on our mission and take everything we do to the next level.

Job Description

Customer Experience Representative

POSITION DESCRIPTION

JOB TITLE: Customer Experience Representative

JOB TYPE: Part time
LOCATION: Adelaide SA
SUPERVISOR/MANAGER: Customer Experience Team Leader
PURPOSE OF ROLE: The Customer Experience Representative is responsible for responding to all customer inquiries efficiently via email, live chat and social media platforms

MAIN DUTIES/RESPONSIBILITIES:

  • Responding to all customer inquiries efficiently via email, live chat and social media platforms
  • Undertaking all customer support administration tasks including customer follow up, order processing and returns
  • Handling returns and refunds including opening parcels and quality checking items
  • Ensuring customer experience expectations are exceeded in every interaction with Ryderwear

    SKILLS & EXPERIENCE :
  • A demonstrated background in customer support roles with an administrative focus
  • An understanding and working knowledge of ecommerce businesses
  • The ability to provide excellent customer service over email and live chat
  • Exceptional organisational skills and be a very efficient administrator with high level of accuracy and an eye for detail
  • A strong work ethic and a passion to deliver excellence in customer service The ability to work within a dynamic and fast paced environment Proven background working with a variety of systems
  • A background or exposure to Logistics and Warehouse operations is advantageous
Desired Skills and Experience
  • SKILLS & EXPERIENCE :
  • A demonstrated background in customer support roles with an administrative focus
  • An understanding and working knowledge of ecommerce businesses
  • The ability to provide excellent customer service over email and live chat
  • Exceptional organisational skills and be a very efficient administrator with high level of accuracy and an eye for detail
  • A strong work ethic and a passion to deliver excellence in customer service The ability to work within a dynamic and fast paced environment Proven background working with a variety of systems
  • A background or exposure to Logistics and Warehouse operations is advantageous
#J-18808-Ljbffr

  • Junior Experience Designer

    2 weeks ago

    Sydney, New South Wales, Australia The Customer Experience Company Full time

    What to expect:Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. Work with us to design innovative end to end experiences - from Strategic Design, Service Design, Digital, UX/UI Design to Delivery and Implementation.We value our people, create space for them to lead and innovate, and work within...

  • Sales Representative

    2 weeks ago

    Sydney, New South Wales, Australia GrowPro Experience Full time

    ¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? Prepara tus tiquetes Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos.¿Quiénes somos?Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que...

  • Sales Representative

    2 weeks ago

    Sydney, New South Wales, Australia GrowPro Experience Full time

    ¿Quieres unirte a nuestro vuelo?Prepara tus tickets Estamos deseando saber de ti, pero antes déjanos contarte lo que tenemos para ti.¿Quiénes somos?Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que trataban de sobrevivir en el país y que decidieron...

  • Sales Representative

    2 weeks ago

    Sydney, New South Wales, Australia GrowPro Experience Full time

    ¿Estás preparado para subirte en una montaña rusa de sensaciones y emociones? Prepara tus tiquetes Estamos deseando saber más de ti, pero antes déjanos contarte quiénes somos.¿Quiénes somos?Somos una startup nacida en Melbourne (Australia) hace más de 8 años, y ahora mismo, estamos por todo el mundo. Nacimos de la mente de dos españoles que...

  • Continuous Improvement Manager

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for an CX Continuous Improvement Manager to join Domain, reporting to the Director Customer Experience Operations. The Customer Experience, Continuous Improvement, Analytics and Voice of Customer function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing...

  • Marketing & Campaign Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Campaign Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the rights,...

  • Customer Representative

    2 weeks ago

    Sydney, New South Wales, Australia Huon Aquaculture Full time

    Job no: 492977Work type: Full TimeLocation: SydneyCategories: Administration Employing over 1,000 talented individuals across Australia, we are proud to be recognised as a Tasmanian employer of choice with a strong focus on quality, innovation and providing career growth and opportunities for our people. It takes a rare kind to be the very best. At Huon, our...

  • Marketing & Communications Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Experience Full time

    Marketing & Communications Officer Fulltime, ongoing opportunity (35 hours per week) Location: Sydney CBD, hybrid/flexible working arrangements available. Offering a competitive salary of $101,947 up to $112,849, plus employer's contribution to superannuation and annual leave loading.About usAt NSW Trustee and Guardian, we protect, promote, and support the...

  • Customer Care Representative

    2 weeks ago

    Sydney, New South Wales, Australia DKSH Australia Pty. Ltd. Full time

    DKSH Consumer Goods (Lifestyle & Household) is a leader in the marketing and distribution of consumer durables in Australia and New Zealand. Our focus is on homewares; primarily kitchenware, cookware, knives, tabletop, drinkware, bakeware, kitchen gadgets, serving-ware, storage, cleaning, giftware, and premium small electrical appliances.We represent a...

  • Customer Experience Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zip Pay Full time

    Customer Experience Representative at Zip CoJoin **Zip's Customer Experience team** as a Customer Experience Representative and be part of a supportive tight-knit team dedicated to creating exceptional experiences for customers. As a **first point of contact** for customer inquiries, you will thrive in a fast-paced environment, pay attention to details, and...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Join an established, pioneering company within the Health and Wellness space Provide excellent and empathetic customer service to the client base 6 month contract CBD location easy access by public transportThe CompanyOur client are pioneers for health and wellness services in the workplace. They are seeking a Customer Service Representative to join their...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia PERSOLKELLY Full time

    Our multinational clients are seeking Customer Service Representatives that will primarily be responsible for delivering excellent customer service to both internal and external stakeholders.Customer Service Representatives Working for recognised, industry leading multinational clients.ABOUT THE ROLEDue to significant growth, our multinational clients are...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Jivaro Full time

    40% off products discount 2 mental health days off per year Longterm job securityCUSTOMER SERVICE REPRESENTATIVE & OFFICE ADMINISTRATORSydney - Western SydneySalary - $60k + superAbout the company:Join our globally renowned client, a quality wholesale retailer as their Customer Service Representative. Brands loved by the globe, this is an exciting cannot...

  • Customer Service Representative

    4 weeks ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Customer Service RepresentativeAre you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work environment within the financial services world? Look no further this role is for youYour new roleAs...

  • Customer Service Representative

    1 month ago

    Sydney, New South Wales, Australia Randstad Australia Full time

    Customer Service RepresentativeAre you an enthusiastic customer service professional excited at the prospect of a new challenge? Looking for a role which can put your current customer service skills to work while continuously developing in a professional work environment within the financial services world? Look no further this role is for youYour new roleAs...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Kennedy Reid Full time

    Job description The CompanyOur client is an Australian-born entrepreneurial organisation that now provides an impressive range products & services to more than 65 countries globallyWe are currently assisting them in the recruitment of a Customer Service Representative to join their close-knitcall centre in their conveniently located Condell Park office. They...

  • Customer Service Representative

    2 weeks ago

    Sydney, New South Wales, Australia Redbourne Group Full time

    About Our Company;As an information technology company, innovation is a core business driver. We strive to make our clients' organisations better through innovative products and service delivery. We applaud initiative and self-drive, the eagerness to learn and the ability to problem solve in all that we do.We are hiring customer service representatives to...

  • Customer Experience Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia Coco & Lola Full time

    Customer Experience CoordinatorFULL TIME & CASUAL | Head OfficeCoco & Lola is a progressive multi-brand womenswear fashion omni channel retailer representing a premium curation of Australian designers. Home of Australian fashion,Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive...

  • customer service representative

    2 weeks ago

    Sydney, New South Wales, Australia Randstad Full time

    About the Role:A leading medical device company is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. This role is integral in providing exceptional service to clients and ensuring the smooth operation of customer support processes. The ideal candidate will have experience with Salesforce and a passion for...

  • Business Improvement Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Commercial-Corp-Customer Experience Full time

    A great opportunity for a CX Business Improvement Specialist, to join Domain on a Max Term Contract. Reporting to the CX Continuous Improvement Manager. The CX Operations Business Improvement Lead will collaborate with key business units and stakeholders to articulate and deliver transformation and change across CX Operations technology and back office...